Problems Downloading ASA Software Images from cisco.com using ASDM

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Wed, 05/23/2012 - 12:01
May 23rd, 2012
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  • Cisco Employee,

Problem

ASDM users are unable to download ASA images from cisco.com using ASDM's built-in Upgrade utility.


Background

Due to some recent changes to cisco.com, users must re-validate their  CCO profile, to allow them to download Strong Crypto Software. This  validation is currently presented as a pop-up in the user's workflow  when attempting to download the software directly on cisco.com, and will  appear as follows:


Strong_Encryption_Eligibility.png



However, this prompting cannot currently be accepted and presented to a  user in ASDM.  Therefore, when a user who has not manually verified  their Strong Encryption Eligibility uses ASDM to attempt to upgrade  their ASA, they will receive the following error.



ASDM_Upgrade_Fails.png


Workaround

Have the user browse to cisco.com, login and then manually download  an ASA image so that they are prompted inline for their Encryption  Eligability.  Once they accept, this will be stored in their CCO  profile, and they will not be asked for this information again.  After  this, they may re-attempt the ASA software upgrade from within ASDM, and  the download will succeed.

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