The Gigabit Ethernet port does not work on Catalyst 2960 series switches and the "Failed PortPhiLoopback Packet Test" error message appears


Jul 22, 2009 7:27 PM
Jun 18th, 2009

Core issue

The Gigabit Ethernet interface of the Catalyst 2960 series switch fails in the PortPhiLoopback Packet Test of the power-on self-test (POST). This problem is observed in a Catalyst WS-C2960-48TT-L that runs Cisco IOS  Software Release 12.2(25)SEE2.

These POST messages can appear:

POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhiLoopback Packet Test asic_index 1 port_hardware_index 0
POST: PortASIC Port Loopback Tests : End, Status Passed

This issue is documented in Cisco bug ID CSCsg33994.


In order to workaround this issue, hardcode the speed command to 100 and the duplex command to Full on the affected ports.

In order to resolve this issue, upgrade to Cisco IOS Software Release 12.2(35)SE or later, which can be downloaded from the LAN Switching Software page.

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This Document

Posted June 18, 2009 at 3:50 PM
Updated July 22, 2009 at 7:27 PM
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Categories: Switches

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