Maqsood Mushtaq is a software engineer at Cisco in the Clients and Mobility Business Unit in Galway. Currently he provides support/bug fixes for Cisco Unified Personal Communicator (UPC) 8.x and Cisco UC Integration for Microsoft Office Communicator/Lync as well as Cisco Jabber for Windows. This includes setup, configuration, tracking customer feedback, and maintenance releases. He has over three and half years of experience in working with Cisco Unified Communications applications, including work as a developer on Visual Voicemail for Cisco IP Phones, Cisco Phone Designer, and Cisco UPC 8.x. He also has worked with Java MIDlets, C#, .NET, Windows Presentation Foundation, and InstallShield.