After the IP address of the Customer Response Solutions (CRS) system is changed, one cannot set or receive Enterprise Data parameters. The Enterprise Server Data Subsystem remains in OUT_OF_SERVICE status. Other than this minor issue, everything else seem to work fine.
To resolve this issue, perform these steps:
- Open a cmd prompt.
- Run IPUpdate from C:\Program Files\cisco\desktop_config\util, and update the IP address.
If the procedure fails to update the IP address, perform these steps:
- Go to C:\Program Files\Spanlink, and copy the entire folder to a safe location. Delete the Spanlink folder.
- Go to Registry, and copy the HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink hive to a safe location. Delete the Spanlink hive.
- Re-run CRS setup.
This document applies to CRS 3.1.