After installing IPCC Express 4.0(1) co-located on the CallManager publisher server, cannot open the CAR homepage on CCM publisher. The CDR Analysis and Reporting (CAR) homepage is not displayed.

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Wed, 07/22/2009 - 19:36
Jun 18th, 2009

Core Issue

When IPCC Express version 4.0.1 is installed co-located with the Cisco CallManager 4.1(3)sr3b publisher server, the CDR Analysis and Reporting (CAR) Admin page is not displayed.

The This page cannot be displayed. error message is received. The Call Detail Record (CDR) in the Cluster works fine prior to installation of the IPCC Express. There is no access to the report with this application.

This problem will occurr after installing, or upgrading to, CRS 4.0(1) on a CallManager server (co-resident) where EM previously worked.

Issue is also seen with CCM IPMA functionality, where IPMA stop working and/or unable to download the client file to install on a PC.

This issue is caused by a Tomcat service port conflict as documented by the bug-Id:  CSCsc41273

Resolution

In order to resolve this issue on the co-resident Cisco CallManager/Customer Response Solution (CRS) server, perform these steps:

  1. In a text editor, edit C:\Program Files\wfavvid\tomcat\conf\server.MCVD.xml.

  2. Find where the port number 8009 is configured, and change it to 8010.

  3. Reboot the server in order for the changes to take effect.
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