- Cisco Employee,
PrecisionHD 4X Camera (CTS-PHD-1080P4XS1=) Connectivity Problems and Recovery Information.
Current revision is dated November 28, 2012.
NOTE: Starting with TC5.1.5, a recovery method for cameras in a failed initialization state can be run from the codec. This recovery method can be run remotely with the camera connected as normal to the codec, with no extra cables or configuration.
The recovery procedure found in TC5.1.5 can be used with cameras displaying symptoms of a failed initialization:
- LED located on the top of the camera is on solid amber even though camera is not in a call
- Camera does not respond to controls nor does it send video
- Codec API command "xstatus camera" shows Connected status as False
Please see the document for more information regarding the TC5.1.5 camera recovery procedure.
NOTE: TC 5.1.5 was released on November 23rd, 2012, and contains both corrected camera firmware and a new recovery procedure for failed cameras. TC 5.1.5 is available for download on CCO.
NOTE: If a PrecisionHD 4X camera is currently not displaying any symptoms of a failed initialization and operating normally, an upgrade to TC4.2.4 or TC5.1.3 or higher is mandatory to prevent the issues listed in this document from occurring. Please see the Field Notice for more information on affected models.
A field notice has also been released for cameras displaying symptoms of a failed camera initalization (details listed under "Failed Camera Boot – Failed Initialization" in the document below):