Prashanth Krishnappa is an escalation engineer for datacenter switching at the Cisco Technical Assistance Center in Research Triangle Park, North Carolina. His current responsibilities include escalations in which he troubleshoots complex issues related to the Cisco Catalyst, Nexus and MDS product lines as well as providing training and author documentation. He joined Cisco in 2000 as an engineer in the Technical Assistance Center. He holds a bachelor's degree in electronics and communication engineering from Bangalore University, India, and a master's degree in electrical engineering from Wichita State University, Kansas. He also holds CCIE certification (#18057).