on 06-21-2012 06:49 AM
IA TAC Developed=================How to register for software updates - https://supportforums.cisco.com/docs/DOC-23916How to open a case - https://supportforums.cisco.com/docs/DOC-25256
Cisco General TAC=================
Main Support Site - http://www.cisco.com/cisco/web/support/index.htmlMain Support Numbers - http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.htmlMain Support Email - tac@cisco.comWebpage for Contract Issues - http://www.cisco.com/web/siteassets/contacts/international.html#~tab-b?reloaded=trueCisco Techincal Services Main Overview (includes videos) - http://www.cisco.com/web/services/ts/access/index.html
Cisco SAS-SASU SLA - http://www.cisco.com/legal/Cisco_SAS-SASU.pdfEscalation and Severity Matrix - http://www.cisco.com/web/about/doing_business/legal/service_descriptions/docs/Cisco_Severity_and_Escalation_Guidelines.pdf
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: