Error :- An object with the SMTP address ( already exists


Mon, 09/22/2014 - 13:58
Jun 25th, 2012


This document describes how to troubleshoot the error "An object with the SMTP address ( already exists"


Unity Connection version 8.5.1ES65.13900-65

Error:-While trying to add user,getting the below error:-

An object with the SMTP address ( already exists. 

Solution 1:-

Follow the below steps in order to resolve the above error

1. run cuc dbquery unitydirdb select object_globaluserobjectid from vw_smtpaddress where smtpaddress =

2. run cuc dbquery unitydirdb select * from vw_subscriberreference where objectid = "referenced from previous command"

3. run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete(pObjectId =referenced from previous command')

Solution 2:-

Run these commands

1. utils cuc users bulk_clean_orphans subscribers

2. utils cuc users bulk_clean_orphans mapentries

Solution 3:-

Make sure that any other user should not have this address as SMTP Proxy Address.

Related Information

Troubleshoot Cisco Unity Connection

Unable to add users in Cisco Unity Connection

Sharif Alkatib Mon, 09/22/2014 - 13:58

I tried Solution 2 but was unsuccessful.


Solution 4:-

Delete the offending user and recreate the end user voicemail account again.

  1. Locate the troublesome SMTP address by plugging it into the SMTP Address Search tool and delete that entry.
  2. Create new user using same alias & SMTP address. 


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