Core Issue
When the customer logs in to MeetingTime, the time is ahead five or six hours because their personal profile is set to London time when they are actually on New York time. MeetingPlace is clocking time from the Network Time Protocol (NTP) servers.
This is the detailed log for the configuration:
shdqlatlan:tech$ date
Tue Sep 14 09:20:08 EDT 2004
shdqlatlan:tech$ net
1) View the server and site configuration.
2) Modify the server configuration.
3) Select another server (current unit = #0).
99) Quit.
Select: 1
Current server configuration:
Unit: #0 (shdqlatlan)
Active: YES
Description: MeetingPlace
Kind: Network server
IP Address: 10.7.2.54
Ethernet address: 009027a32ab0
NTP servers: 10.7.2.65 10.6.15.29 10.7.2.26
Site: #0 (Home Site)
Site subnet mask: 255.255.0.0
Site broadcast addr: 10.7.255.255
Site default gateway: 10.7.1.250
Route daemon: disabled
1) View the server and site configuration.
2) Modify the server configuration.
3) Select another server (current unit = #0).
99) Quit.
Resolution
To resolve this issue, change the profile time zone from London and Europe time to America and New York time.
Perform these steps:
- Log in to MeetingTime.
- From the File menu, select Options > Preferences.
- From Find Profiles, click the magnifying glass icon and search for the profile you want to change.
- In the Details window to the right of the profile, scroll down to the attribute Time Zone.
- Click the value to make the change and click OK.
- To save the new time zone setting, click the Save Changes button in the bottom right hand corner.
