With Shahryar Talukder
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to get expert insights and learn about the Cisco CallConnector suite with Cisco expert Shahryar Talukder. He will also explain how the CallConnector suite delivers productivity improvements for main answering positions and employee desktops with click-to-dial and click-to-send from
presence-enabled directories, as well as integration with Microsoft Outlook and Internet Explorer.
Shahryar Talukder has led the development team that has provided the Smart CallConnector suite of unified communication solutions for the UC500 and the CME-ISR. Shahryar has been working on unified communications, collaboration, and mobility solutions for more than 15 years. He has been a speaker at seminars, presented numerous webcasts, and conducted training for Cisco Technical Assistance Centers as well as to Cisco partners and has worked with the Cisco business units in defining the technical and product specifications for the collaboration and mobility solutions for the small business space. Shahryar has represented his company in the standard bodies for ISDN and 802. He holds a bachelor of science degree in electrical engineering from Kings College, University of London and a master of science degree in computing and control from Imperial College, University of London.
The Cisco Smart CallConnector Suite delivers productivity improvements for main answering positions and employee desktops with click-to-dial and click-to-send from presence-enabled directories, as well as integration with Microsoft Outlook and Internet Explorer. Easy to sell and install, the Cisco Smart CallConnector Suite gives partners an opportunity to expand their applications business.
The Smart CallConnector Suite includes:
- Smart CallConnector Operator, a console displaying incoming call queues, searchable directories, and telephone status
- Smart CallConnector Toolbar , free-of-charge application for basic click-to-dial and screen pops call notification
- Smart CallConnector Server and Advanced Client for presence, visual voicemail, call control, instant messaging with federation, and Outlook integration