The user receives the Failed loading the MiuRegistry component Error 0x80070005 error message when running Manage Integrations (utim) on Cisco Unity 4.0(4)


Thu, 06/18/2009 - 15:54
Jun 18th, 2009
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Core Issue

In Cisco Unity 4.0(4) attempting to run Manage Integrations (utim) results in this error:

"Failed loading the MiuRegistry component Error 0x80070005. In order to use the Telephony

Integration Manager your Windows account must be a Cisco Unity Administrator and a member

of the Adminstrators group on this computer."

This occurs with any user who logs in (for example, domain administrator).


This is caused by incorrectly configured service accounts. To resolve the issue, perform these steps:

  1. Log on as an account with appropriate privileges (Cisco Unity install account).

  2. Run Permissions Wizard.

  3. Run the Service Configuration Wizard found in the Cisco Unity Tools Depot under Administration Tools.

For accounts for which Cisco Unity Services should be configured, refer to these documents:

Problem Type

Voicemail problems

Voicemail Problems

Voicemail behavior problems

Voicemail System


Failure Type

Error message

Unity Errors

Failed loading the MiuRegistry component Error 0x80070005

Unity Version

Unity 4.x

Unity System

Unity telephony integration manager

Service accounts



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