There are two methods to do the Upgrade
When trying to upgrade from CUCM 7.1.3 to 8.6 the following steps need to be considered if you are having a new server.
- Install CUCM 7.1.3 in the new server
- restore since you need to consider the following before you restore Cisco Unified Communications Manager, ensure that the Cisco Unified Communications Manager version that is installed on the server matches the version of the backup file that you want to restore. The Disaster Recovery System supports only matching versions of Cisco Unified Communications Manager for restore. For example, the Disaster Recovery System does not allow a restore from version 7.0(1).1000-1 to version 7.1(2).1000-1, or from version 7.1(2).1000-1 to version 7.1(2).1000-2. (The last parts of the version number change when you install a service release or an engineering special.) In essence, the product version needs to match, end-to-end, for the Disaster Recovery System to run a successful Cisco Unified Communications Manager database restore. Disaster Recovery System adheres to strict version checking and allows restore only between matching versions of Cisco Unified Communications Manager.
- After restoring the CUCM 7.1.3 to the new server do upgrade for version 8.6
When there is a hardware migration use the Bulk Import feature in BAT to provision the entire system.
- Handle the stations/user using BAT to export data and formulas/macros in a spreadsheet to normalize them to the new record format.
- Import End User (unless LDAP sync [via DirSync] is leveraged.
- Import the Phones (All-Details).
- Run a user update to bring in the rest of the user attributes (this is needed whether you use DirSync or not)
This method is faster than installing software, using DRS, and then doing a restore.
Problem :- CallManager 6.x to 8.x Migration BAT Issue
While migrating between Callmanager 6.x and 8.x, for UDPs in particular, you are experiencing errors importing UDP CSV files into CUCM 8.6. These UDP CSVs have been exported directly from CUCM 6.1.
Seeing errors such as the following:
USER HOLD AUDIO SOURCE is not a supported field.
You are able to see the differences in the exported UDP CSV file headings, such as the following, which may point to the problem:
User Hold Audio Source (6.x)
User Hold MOH Audio Source (8.x)
When you import from a CUCM 6.x server to CUCM 8.x all the mandatory fields should be present, and that the column headers must match.
Here the issue is the headers for a number of fields have been modified between these two versions.
Perform the following steps to resolve the issue:
- You need to map the column headings from the CUCM 6.x output to those which you have exported from CUCM 8.x
- You are also required to map the device pools and other values in the spreadsheet from the existing ones to new ones
- On top of that you need to migrate some phones to a split pair of EM profiles and phones, or vice versa (merge an EM profile and a phone to make one 'static configured' phone).
What you need to do is to compare the CUCM 6.x export to a test export from CUCM 8.x. This will help you to list the matched/changed headers, and then you need to generate a mapping file that you would then apply for further exports from CUCM 6.x
With the remapped values you will be able to do the export to CUCM 8.x with the help of BAT.
The CUCM compatibility matrix is available here:
- How can upgrade CUCM 7.0.2 to 8.6.2?
- CUCM Upgrade Error
- Release Notes for Cisco Unified Communications Manager Release 8.6(1a)