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CCB Calls fails at Callback Entry with error message “Error returned from prob"


Wed, 12/17/2014 - 13:03
Nov 1st, 2014
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Problem description:

CCB call fails at Callback entry Application. In Activity log of the CallbackEntry you observe below error message.

Log snippet:,10/30/2013 08:59:37.156,Validate_01,element,warning,addXmlBody - Error returned from probe

Reason: Survivability is not configured properly for incoming dial number.


Under application should be a service define for survivability.tcl

Service service flash:survivability.tcl


The incoming pot dial-peer should call this service

Dial-peer voice 1 pots

Description incoming call to GW

service cvp-survivability

incoming called-number .



dial-peer voice 9 voip

description calls to CVP

destination-pattern 365755.

Voice-class code1

Voice-class sip rel1xx disable

Session protocol sipv2

Session target ipv4:

Dtmf-relay rtp-nte h245-signal h245-alphanumeric

No vad !

Nick Richards Wed, 12/17/2014 - 13:03
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The service entry should include the service name and the params, for clarity. Like so:

service cvp-survivability flash:survivability.tcl
 param ccb id:;loc:doclab;trunks:1


And always link!



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