Problem description
There is a Customer complaint stating he is unable to view the other user's status on Jabber.
For example User "John" is available on jabber and configured and in sync with calendar,ad-hoc and phone status and it is shared with all available users. Say, User "Mike" and other users want to view the availability of user "John" status whether he is in a meeting or on phone or offline. This requires authorization on IM and Presence Service to allow the users to view the availability of other users in Jabber.
Solution
You can turn on automatic authorization so that IM and Presence Service automatically authorizes all presence subscription requests it receives from both XMPP-based clients and SIP-based in the local enterprise. If you turn off automatic authorization, IM and Presence Service only supports XMPP-based clients and sends all presence subscriptions to the client where the user is prompted to authorize or reject the presence subscription.
Step 1 Choose Cisco Unified CM IM and Presence Administration > Presence > Settings.
Step 2 To Configure the authorization policy, check the below options
- -> Enable availability sharing
- -> Allow users to view the availability of other users without being prompted for approval
To turn on automatic authorization, check Allow users to view the availability of other users without being prompted for approval.
To turn off automatic authorization, uncheck Allow users to view the availability of other users without being prompted for approval..
Step 3 Click Save.
Step 4 Restart the Cisco XCP Router service.
Related Information
