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Enable Cisco Support Access on the PLG1000

Document

Fri, 07/08/2016 - 09:40
Apr 26th, 2016
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Cisco Support Community

Article ID: 662

Objective

The Cisco Support tool allows Cisco Support personnel to access the logs from the PLGdevice to identify problems during resolution of support requests. Access to this tool is logged as a Notice level event for PLG1000.

Applicable Devices

• PLG1000

Enable Cisco Support Tool Access

Log on to Cisco OnPlus Portal and select the desired customer's network.

Actions

Step 1. On the customer's network dashboard, choose Tools > Cisco support.

Step 2. Click Support Access. A window opens prompting for a code. The support personnel will issue the code which is to be entered.

Cisco Support Tool is activated.

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Actions

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