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Set Call Forward on SPA232D Mobility Enhanced ATA

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Fri, 07/08/2016 - 15:40
Apr 26th, 2016
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Cisco Support Community

Article ID: 3938

Objective

Call forwarding routes incoming calls to a different phone number or to the voice mail. It can be used to forward all calls when the phone is busy or when there is no answer. You can also forward calls from a specific number or a number pattern and when a match is found the call is forwarded.

This article explains how to setup call forwarding on the SPA232D VoIP ATA.

Applicable Device

• SPA232D

Software Version

•1.2.0

Set Call Forward

Note: To set the call forward for the user of Line 1, ensure the call forward settings on the Line 1 page is enabled. Refer the section Line Settings to enable the call forward for the line and refer the sections User Call Forward Settings  and Selective Call Forward Settings to set phone number to which the call is forwarded.

Line Settings

Step 1. Log in to the Phone Adapter Configuration Utility and choose Voice > Line 1. The Line 1 page opens:

Step 2. Choose Yes from the Line Enable drop-down list to enable Line 1 on the device.

Step 3. In the Line 1 page scroll down to the Supplementary Service Subscription area of the page, choose  Yes  from the available drop-down list. The available options are:

• Cfwd All Serv — Forwards all the calls to a specified number.

• Cfwd Busy Serv — Forwards the call to a specified number either if the phone line is busy or you reject the incoming call.

• Cfwd No Ans Serv — Forwards the call to a specified number if the incoming call is not attended.

• Cfwd Sel Serv — Forwards the call to a specified number if the incoming call is from a selective number.

User Call Forward Settings

Step 1. Log in to the Phone Adapter Configuration Utility and choose Voice > User 1. The User 1 page opens:

Step 2. If the Cfwd All Serv field is enabled in the Line 1 page, enter the desired phone number to forward all the calls in the Cfwd All Dest field.

Step 3. If the Cfwd Busy Serv field is enabled in the Line 1 page, enter the desired phone number to forward all the calls if the phone line is busy in the Cfwd Busy Dest field.

Step 4. If the Cfwd No Ans Serv field is enabled in the Line 1 page, enter the desired phone number to forward all the calls if there is no answer from the called number in the Cfwd No Ans Dest field.

Step 5. Enter the time delay (in seconds) before the call is forwarded if there is no response from the called number in the Cfwd No Ans Delay field. It will wait for the given time and if there is no answer the call is forwarded.

Step 6. Click Submit.

Selective Call Forward Settings

Step 1. Log in to the Phone Adapter Configuration Utility and choose Voice > User 1. The User 1 page opens:

Step 2. Enter the phone number or a pattern for of the phone number in the Cfwd Sel1 to Cfwd Sel8 Caller fields. If a number matches the phone number or a pattern then the call is forwarded to the destination.

Note: The pattern can consist of a ? to match a single entry and * for number of digits.

Step 3. Enter the destination to which the call is forwarded if a match is found in the Cfwd Sel1 to Cfwd Sel8  Dest field.

Step 4. Enter the vertical service activation code that will forward the number of the last caller in the Cfwd Last Caller field. The activation code used is *69 which will call the last caller.

Step 5. Enter the destination number for the Cfwd Last Caller in the Cfwd Last Dest field.

Step 6. Enter the vertical service activation code that will block the number of the last caller in the Block Last Caller field. The activation code used is *60 which will block the last caller.

Step 7. Enter the vertical service activation code that will accept the number of the last caller in the Accept Last Caller field. The activation code used is *64 which will accept the last caller even if do not disturb or call forwarding of all calls features are enabled.

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