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Dongle Support for the RV132W and the RV134W VPN Router

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Wed, 11/23/2016 - 11:00
Aug 18th, 2016
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Cisco Support Community

Article ID: 5300

Objective

The RV132W ADSL2+ Wireless-N Virtual Private Network (VPN) Router and the RV134W VDSL2 Wireless-AC VPN Router allow you to share your Internet connection from a supported 3G or 4G Mobile Broadband Universal Serial Bus (USB) modem to multiple devices in your network by connecting the modem to the USB interface of the router.

This article lists the 3G and 4G USB dongles supported by RV132W and RV134W.

Note: While trying to accommodate support for most of the current 3G and 4G dongles advertised by the Service Providers in different parts of the world, it may not be possible to support every 3G and 4G USB dongle. If the list does not contain any dongle supported for your geographic location, contact the Cisco Support team or send us an email at [email protected]. Resource permitting, Cisco will try to support the dongle in future firmware releases.

Applicable Devices

  • RV132W
  • RV134W

Software Version

  • 1.0.0.17 – RV132W
  • 1.0.0.21 – RV134W

Supported 3G and 4G USB Dongles

Manufacturer USB Model Technology
Netgear (Sierra Wireless) AirCard 320U* 4G/LTE
Netgear (Sierra Wireless) AirCard 340U 4G/LTE
Netgear (Sierra Wireless) AirCard 341U 4G/LTE
Pantech UML290 4G/LTE
Huawei E172 3G
Huawei EC159 3G
ZTE MF190 3G

 

* — Available in beta firmware only

 

3G and 4G USB Dongle Connectivity Troubleshooting

In the event that a 3G or 4G USB dongle does not work with your RV132W or RV134W Router, perform the following steps to try and fix the connectivity. Contact the Cisco Support team for further assistance.

Before calling for support, have the following information ready:

  • RV132W or RV134W Serial Number
  • 3G or 4G USB Dongle Model
  • 3G or 4G USB Dongle Manufacturer
  • 3G or 4G USB Dongle Firmware or Driver version
  • Supported technology (3G/4G)
  • Service Provider
  • Country
  • IP Address Mode — Dynamic Host Configuration Protocol (DHCP) or Point-to-Point Protocol (PPP)
  • Internet Service Provider (ISP) Credentials — Dial #, Access Point Name (APN), Username, and Password to access 3G or 4G service

Frequently Asked Questions

1. I have an existing 3G/4G USB dongle that is not recognized by the router. What should I do?

Check the 3G/4G USB dongle Support Matrix for RV132W and RV134W Router to see if your USB dongle is in the supported list. If not, find an alternate USB dongle from the list that is supported by your ISP.

2. My router recognized the 3G/4G USB dongle, yet I do not get an IP address. What should I do?

Make sure that all the ISP-related credentials (Dial #, APN, Username, and Password) are properly entered into the router. Also, check with your ISP to make sure that the 3G or 4G USB dongle you are using is supported and is provisioned.

3. My 3G/4G USB dongle is not in the supported list. What should I do?

If there is an alternate 3G or 4G USB dongle on the list that is supported by your ISP, you may use the alternative dongle. If not, email [email protected]. Resource permitting, Cisco will try to support the 3G or 4G dongle in future firmware releases.

4. I have a 3G/4G USB dongle that is on the supported list. Can I use it with any Service Provider?

While the router may recognize the 3G or 4G USB dongle, the Internet connectivity through the dongle depends upon the ISP support for the 3G or 4G USB dongle. You may need to check with the ISP of your choice to ensure that your 3G or 4G USB dongle is supported before using it with your RV132W or RV134W Router.

5. I have a 3G/4G USB dongle that is on the supported list, but is not recognized by the router. What should I do?

The 3G or 4G USB dongles are typically supported by specific driver versions on the dongle. If the driver verson of the dongle is different from what is supported by the router, the 3G or 4G dongle may or may not work with the RV132W or RV134W router. Report the issue to the Cisco Support team.

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