SCABB - Reporter - Generate Debug log

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Apr 30, 2013 5:38 PM
Apr 30th, 2013

How to Generate debug data for SCABB Reports

Why?

You would follow this procedure when a SCA-BB report does not contain  the data that you expected. This would include an empty report displaying no  data at all. To aid in understanding the issue a debug log should be generated. This will include the SQL used to generate the report and any error messages that may have occurred. This data will likely be requested by a TAC engineer for any cases relating to Reports not generating as expected

How

To Generate the debug log you need to:

1. Enable the "Send debug messages to log" option.

2. Re-run the report with the issue (recreate the problem)

3. Access the debug log. (send to TAC if required)

1. Enable the "Send debug messages to log" option.

Select the "Prefences" Menu across the top of the SCA-BB Console and chose the "Reporter" option.

In the Pop up Window select "Configuration" from the left hand pain  and tick the box labeled "Send debug messages to log" and click "ok":

reporter-debug1.png

2. Re-run the report with the issue:

Please re-run the exact report that you are experiencing issues with. This  will populate the log with the data that you require now that you have  enabled debug messages.

3. Access the debug log

Select the "Help" Menu across the top of the SCA-BB Console and chose "About SCA BB Console" option.

In the pop-up window click the "Configuration Details" button.

reporter-debug2.png

This will open a new window labeled "Configuration Details". Click  the "View Error Log" button. This will launch a new application such as  your web browser to view the contents of the error log.

reporter-debug3.png

To find the data relating to report you just ran you should navigate  to the end of the file and work backwards. You should notice the SQL  command used to generate the report and use this to find the data  relating to your request.

reporter-debug4.png

NOTE: The entire contents of this file should be uploaded to any TAC case relating to this issue.

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https://supportforums.cisco.com/videos/6078

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Posted April 30, 2013 at 5:38 PM
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