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Collecting CUCM logs from CLI of the Server during HIGH CPU for Cisco TAC

Document

Fri, 03/24/2017 - 08:23
May 23rd, 2013
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  • Cisco Employee,

During High CPU conditions RTMT will not be able to Pull the logs from CUCM and can result in Crash of services , In those scenarios you can collect logs from the CLI of the Server.


You need following


TFTP/SFTP server (eg, freeFTPd  http://www.freesshd.com/?ctt=download )


Putty client


Below is an example of collecting Performance logs from CLI of the Server having High CPU


admin:file get activelog cm/log/ris/csv


Please wait while the system is gathering files info ...done.


Sub-directories were not traversed.


Number of files affected: 50


Total size in Bytes: 177355139


Total size in Kbytes: 173198.38


Would you like to proceed [y/n]? y


SFTP server IP: 192.168.254.35


SFTP server port [22]:


User ID: cisco


Password: *****



Download directory: /


.......................................................................................


.......................................................................................


.............................................................................


Transfer completed.




Below are some of the important logs you need to collect during High CPU


Cisco Tomcat logs (Prefix ‘file get’  for the below commands )


   activelog tomcat/logs/catalina*.*




    activelog tomcat/logs/host-manager.*




    activelog tomcat/logs/admin.*




    activelog tomcat/logs/diagnostic-memory.*




    activelog tomcat/logs/diagnostic-info.*




    activelog tomcat/logs/localhost_access*.txt




    activelog tomcat/logs/manager.*




    activelog tomcat/logs/diagnostic-threads.*   




    activelog tomcat/logs/*.hprof




    activelog tomcat/logs/localhost*.log




Cisco RIS Data Collector PerfMonLog




    activelog cm/log/ris/csv/PerfMon.csv


Cisco CallManager




    activelog cm/trace/ccm/sdl/SDL.*




    activelog cm/trace/ccm/calllogs/calllogs_.txt




    activelog cm/trace/ccm/sdi/ccm.txt



Event Viewer-Application Log




    activelog syslog/CiscoSyslog*




    activelog syslog/AlternateSyslog*




Event Viewer-System Log




    activelog syslog/messages*




List of all the logs you can collect




Cisco CallManager Cisco IP Phone Services




    activelog tomcat/logs/ccmcip/log4j/ccmcip.log




Cisco WebDialer Web Service




    activelog tomcat/logs/webdialer/log4j/webdialer.log




    activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt




    activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt




Cisco CTL Provider




    activelog cm/trace/ctlprovider/sdi/ctlprovider.txt




Cisco Change Credential Application




    activelog tomcat/logs/changecredential/log4j/changepin.log




Cisco Extension Mobility Application




    activelog tomcat/logs/em/log4j/emapp.log




Cisco CallManager SNMP Service




    activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt




Cisco Bulk Provisioning Service




    activelog cm/trace/bps/log4j/bps.log




Cisco Certificate Authority Proxy Function




    activelog cm/trace/capf/sdi/capf.txt



Cisco CAR Web Service




    activelog tomcat/logs/car/log4j/car.log



SOAP - Diagnostic Portal Database Service




    activelog tomcat/logs/dp/log4j/dp.log



Cisco CDR Repository Manager




    activelog cm/trace/cdrrep/log4j/cdrrepmgr.log



Cisco CDR files on CM server




    activelog cm/cdr/




Cisco Extended Functions




    activelog cm/trace/cef/sdi/cef.txt




Cisco IP Voice Media Streaming App




    activelog cm/trace/cms/sdi/cms.txt



Cisco Unified Mobile Voice Access Service




    activelog tomcat/logs/ccmivr/log4j/ccmivr.log



Cisco Extended Functions Report




    activelog cm/log/cef/xml/qrt.xml



Cisco CDR files on Publisher Processed




    activelog cm/cdr_repository/processed/



Cisco Messaging Interface




    activelog cm/trace/cmi/sdl




    activelog cm/trace/cmi/sdi/csumi.txt




Cisco Tftp




    activelog cm/trace/ctftp/sdi/ctftp.txt



Cisco CDR Agent




    activelog cm/trace/cdragent/log4j/cdragent.log



Cisco DHCP Monitor Service




    activelog cm/trace/dhcpmon/log4j/dhcpmon.log



Cisco License Manager




    activelog cm/trace/licensing/log4j/licensing*.log




    activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log




    activelog cm/trace/licensing/log4j/licenseclient*.log




    activelog tomcat/logs/licensing/log4j/licenseloader*.log



Cisco IP Manager Assistant




    activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log




    activelog tomcat/logs/ipma/log4j/service.log




    activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log




    activelog tomcat/logs/ipma/log4j/ipma_Security.log



Cisco Trust Verification Service




    activelog cm/trace/tvs/sdi/tvs.txt



Cisco TAPS Service




    activelog cm/trace/taps/log4j/taps.log




    activelog cm/log/taps/Taps




Cisco CAR Scheduler




    activelog cm/trace/carsch/log4j/carsch.log



Cisco CTIManager




    activelog cm/trace/cti/sdl/SDL.txt




    activelog cm/trace/cti/sdi/cti.txt




Cisco Dialed Number Analyzer




    activelog tomcat/logs/dna/Results




    activelog tomcat/logs/dna/log4j/dna.log



Cisco Extension Mobility




    activelog tomcat/logs/em/log4j/emservice.log




Cisco CallManager




    activelog cm/trace/ccm/sdl/SDL.*




    activelog cm/trace/ccm/calllogs/calllogs_.txt




    activelog cm/trace/ccm/sdi/ccm.txt




Cisco Dialed Number Analyzer Server




Cisco CAR DB




Cisco CCMUser Web Service




    activelog tomcat/logs/ccmuser/log4j/ccmuser.log




Cisco SOAP Web Service




    activelog tomcat/logs/soap/csv/*.csv




    activelog tomcat/logs/soap/log4j/soap.log




Cisco Role-based Security




    activelog tomcat/logs/rbs/log4j/rbsaccess.log




Cisco RIS Data Collector




    activelog cm/trace/ris/sdi/ris.txt




UDS - User Data Services




    activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log




Cisco Syslog Agent




    activelog cm/trace/syslogmib/sdi/syslogmib.txt




Cisco Serviceability Reporter ServiceReport




    activelog cm/report/rtmtreporter/ServiceRep/




Cisco AMC Service ServiceLog




    activelog cm/log/amc/ServiceLog/




Cisco AMC Service PPRLog




    activelog cm/log/amc/PPRLog/




Cisco DRF Local




    activelog platform/drf/trace/drfLA.log




Cisco Corefile Recovery Tool




    activelog cm/trace/cfrt/cfrt.txt




Cisco Unified OS Admin Web Service






    activelog tomcat/logs/cmplatform/log4j/cmplatform.log




Cisco UXL Web Service




    activelog tomcat/logs/uxl/log4j/UXL.log




Cisco Serviceability Reporter ServerReport




    activelog cm/report/rtmtreporter/ServerRep/




Cisco Log Partition Monitoring Tool




    activelog cm/trace/lpm/sdi/lpm.txt




Cisco DRF Master




    activelog platform/drf/trace/drfMA.log




    activelog platform/drf/log/*




Cisco CCMRealm Web Service




    activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log




Cisco CCMService Web Service




    activelog tomcat/logs/ccmservice/log4j/ccmservice.log




Cisco Unified OS Platform API




    activelog tomcat/logs/platform-api/log4j/platform-api.log




Cisco GRT Communication Web Service




    activelog tomcat/logs/grt/log4j/grt.log




Cisco Database Library Trace




    activelog cm/trace/dbl/sdi/dbl*.log



Cisco RTMT Web Service




    activelog tomcat/logs/rtmt/log4j/rtmt.log




Cisco Database Installation Service




    activelog cm/trace/dbl/sdi/*.sql.log




    activelog cm/trace/dbl/sdi/installdb*.log




    activelog cm/trace/dbl/sdi/installdb*.log.err




    activelog cm/trace/dbl/sdi/*.sql.log.err




Cisco AMC Service AlertLog




    activelog cm/log/amc/AlertLog/




Cisco AMC Service CallLog




    activelog cm/log/amc/CallLog/




Cisco CCM NCS Web Library




    activelog tomcat/logs/ncs/log4j/ncs.log




Cisco Serviceability Reporter DeviceReport




    activelog cm/report/rtmtreporter/DeviceRep/




Cisco Informix Database Service




    activelog cm/log/informix/shmem*




    activelog cm/log/informix/*.log




    activelog cm/log/informix/*.gz




    activelog cm/log/informix/af*




Cisco WebDialerRedirector Web Service




    activelog tomcat/logs/redirector/log4j/redirector.log




Cisco DirSync




    activelog cm/trace/dirsync/log4j/dirsync.log




Cisco Database Notification Service




    activelog cm/trace/dbl/sdi/dbnotify*




Cisco AMC Service DeviceLog




    activelog cm/log/amc/DeviceLog/




Cisco Stored Procedure Trace




    activelog cm/trace/dbl/sdi/spltrace*




Cisco Audit Event Service




    activelog cm/trace/auditlog/sdi/audittrace.txt




Cisco Database Replicator Trace




    activelog cm/trace/dbl/sdi/replication_scripts_output.log




    activelog cm/trace/dbl/sdi/startrpc.log




    activelog cm/trace/dbl/dbl_repl*.log




    activelog cm/trace/dbl/sdi/dblrpc.*




Cisco Serviceability Reporter




    activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log




Cisco Database Layer Monitor




    activelog cm/trace/dbl/sdi/dbmon.txt




    activelog cm/trace/dbl/sdi/.csv




Cisco AXL Web Service




    activelog tomcat/logs/axl/log4j/axl.log




Cisco Audio Translator App




    activelog cm/trace/cms/sdi/at.txt




Cisco Unified Reporting Web Service




    activelog tomcat/logs/cucreports/log4j/cucreports.log




Cisco Abort Transaction Spooling




    activelog cm/log/informix/ats/*.*




Cisco Database Cli Output




    activelog cm/trace/dbl/*.tar




    activelog cm/trace/dbl/*.csv




    activelog cm/trace/dbl/*.out




Cisco Common User Interface




    activelog tomcat/logs/cui/log4j/cui.log




Cisco RisBean Library




    activelog tomcat/logs/risbean/log4j/risbean.log




Cisco Serviceability Reporter PPRReport




    activelog cm/report/rtmtreporter/PerformanceRep/




Cisco CCMAdmin Web Service




    activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log




Cisco CDP




    activelog cm/trace/cdp/sdi/cdpd.txt




Cisco RIS Data Collector PerfMonLog




    activelog cm/log/ris/csv/PerfMon.csv




Cisco AMC Service




    activelog cm/trace/amc/log4j/amc.log




Cisco Row Information Spooling




    activelog cm/log/informix/ris/*.*




Cisco Serviceability Reporter CallActivitiesReport




    activelog cm/report/rtmtreporter/CallActivitiesRep/




Cisco Tomcat Stats Servlet




    activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log



Cisco Trace Collection Service




    activelog cm/trace/tct/log4j/tct.log



Cisco CCM DBL Web Library




    activelog tomcat/logs/dbl/log4j/dbl.log



Cisco Serviceability Reporter AlertReport




    activelog cm/report/rtmtreporter/AlertRep/




Cisco CCM PD Web Service




    activelog tomcat/logs/pd/log4j/pd.log




Cisco CDP Agent




    activelog cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt



Cisco SOAPMessage Service




    activelog tomcat/logs/soapmessage/log4j/soapmessage.log



Cisco AMC Service ServerLog




    activelog cm/log/amc/ServerLog/




Cisco Log4jinit Servlet




    activelog tomcat/logs/log4jinit/log4j/log4jinit.log




A Cisco DB



A Cisco DB Replicator



SNMP Master Agent




    activelog platform/snmp/snmpdm/*.*




MIB2 Agent




    activelog platform/snmp/mib2agt/*.*



Host Resources Agent




    activelog platform/snmp/hostagt/*.*




System Application Agent




    activelog platform/snmp/sappagt/*.*




Cisco Certificate Expiry Monitor



Cisco Certificate Change Notification




Cisco Tomcat




    activelog tomcat/logs/catalina*.*




    activelog tomcat/logs/host-manager.*




    activelog tomcat/logs/admin.*




    activelog tomcat/logs/diagnostic-memory.*




    activelog tomcat/logs/diagnostic-info.*




    activelog tomcat/logs/localhost_access*.txt




    activelog tomcat/logs/manager.*




    activelog tomcat/logs/diagnostic-threads.*




    activelog tomcat/logs/*.hprof




    activelog tomcat/logs/localhost*.log




Prog Logs




    activelog cm/trace/ccm/Proglogs/*.*




    activelog cm/trace/cti/Proglogs/*.*




Service Manager




    activelog platform/log/servm*.log




Event Viewer-Application Log




    activelog syslog/CiscoSyslog*




    activelog syslog/AlternateSyslog*




Event Viewer-System Log




    activelog syslog/messages*




Boot Logs




    activelog syslog/boot.*




Install and Upgrade Logs




    install *.log



Security Logs




    activelog syslog/secure.*




Cisco Security Agent




    activelog syslog/securitylog*.*




    activelog syslog/csalog*.*



Cisco Tomcat Security Logs




    activelog tomcat/logs/security/log4j/security*.*




IPT Platform GUI Logs




    activelog tomcat/logs/iptplatform/log4j/iptplatform*.*



IPT Platform CertMgr Logs




    activelog platform/log/certMgmt*.log



IPT Platform IPSecMgmt Logs




    activelog platform/log/ipsecMgmt*.log



IPT Platform Cluster Manager Logs




    activelog platform/log/clustermgr*




IPT Platform CLI Logs




    activelog platform/log/cli*.log




    activelog platform/log/dbl*.log




IPT Platform CLI Created Reports




    activelog platform/log/SystemReport-*.tgz




    activelog platform/log/platformConfig-*.tar




    activelog syslog/csa-diagnostics.tar.gz




Packet Capture Logs




    activelog platform/cli/*.cap




IPT Platform RemoteSupport Logs




    activelog platform/log/getflag*




    activelog platform/log/create*




    activelog platform/log/remote*




    activelog platform/log/display*




    activelog platform/log/decoder*




IPT Platform Cert Monitor Logs




    activelog platform/log/certm*.log




Install File Signing




    activelog platform/log/authenticate*.*




CMA Healthd



Spooler Logs




    activelog syslog/spooler.*




Mgetty Logs




    activelog mgetty/mgetty*.*




Mail Logs




    activelog syslog/maillog.*




Cron Logs




    activelog syslog/cron.*




SAR Logs




    activelog sa/sar*




NTP Logs




    activelog syslog/sd_ntp.*




    activelog syslog/ntp_one_shot.*




    activelog syslog/ntp_stop.*




    activelog syslog/ntpd.*




    activelog syslog/ntp_start.*




    activelog syslog/ntp_validate_servers.*




Cisco Audit Logs




    activelog audit/informixauditlogs/*.*




    activelog audit/AuditApp/*.*




    activelog audit/vos/*.*




Netdump Logs




    activelog crash/magic/*.*




Admin Sftp Backup




    /common/adminsftp/backup/*.*




   note: only accessible with 'utils disaster_recovery' commands




Admin Sftp License




    /common/adminsftp/license/*.*




   note: only accessible with 'utils disaster_recovery' commands




Admin Sftp Restore




    /common/adminsftp/restore/*.*




   note: only accessible with 'utils disaster_recovery' commands




Admin Sftp Upgrade




    /common/adminsftp/upgrade/*.*




   note: only accessible with 'utils disaster_recovery' commands




TLC Temp Logs




    /common/adminsftp/log/*.*




   note: only accessible with 'utils disaster_recovery' commands



Collecting CUCM logs from CLI of the Server during HIGH CPU for Cisco TAC




During High CPU conditions RTMT will not be able to Pull the logs from CUCM and can result in Crash of services or for some other reason you are not able to login to RTMT, you can collect logs from the CLI of the Server.


You need following


TFTP/SFTP server (eg, freeFTPd  http://www.freesshd.com/?ctt=download )


Putty client


Below is an example of collecting Performance logs from CLI of the Server having High CPU


admin:file get activelog cm/log/ris/csv


Please wait while the system is gathering files info ...done.


Sub-directories were not traversed.


Number of files affected: 50


Total size in Bytes: 177355139


Total size in Kbytes: 173198.38


Would you like to proceed [y/n]? y


SFTP server IP: 192.168.254.35


SFTP server port [22]:


User ID: cisco


Password: *****



Download directory: /


.......................................................................................


.......................................................................................


.............................................................................


Transfer completed.




Below are some of the important logs you need to collect during High CPU


Cisco Tomcat logs (Prefix ‘file get’  for the below commands )


   activelog tomcat/logs/catalina*.*




    activelog tomcat/logs/host-manager.*




    activelog tomcat/logs/admin.*




    activelog tomcat/logs/diagnostic-memory.*




    activelog tomcat/logs/diagnostic-info.*




    activelog tomcat/logs/localhost_access*.txt




    activelog tomcat/logs/manager.*




    activelog tomcat/logs/diagnostic-threads.*   




    activelog tomcat/logs/*.hprof




    activelog tomcat/logs/localhost*.log




Cisco RIS Data Collector PerfMonLog




    activelog cm/log/ris/csv/PerfMon.csv


Cisco CallManager




    activelog cm/trace/ccm/sdl/SDL.*




    activelog cm/trace/ccm/calllogs/calllogs_.txt




    activelog cm/trace/ccm/sdi/ccm.txt



Event Viewer-Application Log




    activelog syslog/CiscoSyslog*




    activelog syslog/AlternateSyslog*




Event Viewer-System Log




    activelog syslog/messages*




List of all the logs you can collect




Cisco CallManager Cisco IP Phone Services




    activelog tomcat/logs/ccmcip/log4j/ccmcip.log




Cisco WebDialer Web Service




    activelog tomcat/logs/webdialer/log4j/webdialer.log




    activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt




    activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt




Cisco CTL Provider




    activelog cm/trace/ctlprovider/sdi/ctlprovider.txt




Cisco Change Credential Application




    activelog tomcat/logs/changecredential/log4j/changepin.log




Cisco Extension Mobility Application




    activelog tomcat/logs/em/log4j/emapp.log




Cisco CallManager SNMP Service




    activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt




Cisco Bulk Provisioning Service




    activelog cm/trace/bps/log4j/bps.log




Cisco Certificate Authority Proxy Function




    activelog cm/trace/capf/sdi/capf.txt



Cisco CAR Web Service




    activelog tomcat/logs/car/log4j/car.log



SOAP - Diagnostic Portal Database Service




    activelog tomcat/logs/dp/log4j/dp.log



Cisco CDR Repository Manager




    activelog cm/trace/cdrrep/log4j/cdrrepmgr.log



Cisco CDR files on CM server




    activelog cm/cdr/




Cisco Extended Functions




    activelog cm/trace/cef/sdi/cef.txt




Cisco IP Voice Media Streaming App




    activelog cm/trace/cms/sdi/cms.txt



Cisco Unified Mobile Voice Access Service




    activelog tomcat/logs/ccmivr/log4j/ccmivr.log



Cisco Extended Functions Report




    activelog cm/log/cef/xml/qrt.xml



Cisco CDR files on Publisher Processed




    activelog cm/cdr_repository/processed/



Cisco Messaging Interface




    activelog cm/trace/cmi/sdl




    activelog cm/trace/cmi/sdi/csumi.txt




Cisco Tftp




    activelog cm/trace/ctftp/sdi/ctftp.txt



Cisco CDR Agent




    activelog cm/trace/cdragent/log4j/cdragent.log



Cisco DHCP Monitor Service




    activelog cm/trace/dhcpmon/log4j/dhcpmon.log



Cisco License Manager




    activelog cm/trace/licensing/log4j/licensing*.log




    activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log




    activelog cm/trace/licensing/log4j/licenseclient*.log




    activelog tomcat/logs/licensing/log4j/licenseloader*.log



Cisco IP Manager Assistant




    activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log




    activelog tomcat/logs/ipma/log4j/service.log




    activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log




    activelog tomcat/logs/ipma/log4j/ipma_Security.log



Cisco Trust Verification Service




    activelog cm/trace/tvs/sdi/tvs.txt



Cisco TAPS Service




    activelog cm/trace/taps/log4j/taps.log




    activelog cm/log/taps/Taps




Cisco CAR Scheduler




    activelog cm/trace/carsch/log4j/carsch.log



Cisco CTIManager




    activelog cm/trace/cti/sdl/SDL.txt




    activelog cm/trace/cti/sdi/cti.txt




Cisco Dialed Number Analyzer




    activelog tomcat/logs/dna/Results




    activelog tomcat/logs/dna/log4j/dna.log



Cisco Extension Mobility




    activelog tomcat/logs/em/log4j/emservice.log




Cisco CallManager




    activelog cm/trace/ccm/sdl/SDL.*




    activelog cm/trace/ccm/calllogs/calllogs_.txt




    activelog cm/trace/ccm/sdi/ccm.txt




Cisco Dialed Number Analyzer Server




Cisco CAR DB




Cisco CCMUser Web Service




    activelog tomcat/logs/ccmuser/log4j/ccmuser.log




Cisco SOAP Web Service




    activelog tomcat/logs/soap/csv/*.csv




    activelog tomcat/logs/soap/log4j/soap.log




Cisco Role-based Security




    activelog tomcat/logs/rbs/log4j/rbsaccess.log




Cisco RIS Data Collector




    activelog cm/trace/ris/sdi/ris.txt




UDS - User Data Services




    activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log




Cisco Syslog Agent




    activelog cm/trace/syslogmib/sdi/syslogmib.txt




Cisco Serviceability Reporter ServiceReport




    activelog cm/report/rtmtreporter/ServiceRep/




Cisco AMC Service ServiceLog




    activelog cm/log/amc/ServiceLog/




Cisco AMC Service PPRLog




    activelog cm/log/amc/PPRLog/




Cisco DRF Local




    activelog platform/drf/trace/drfLA.log




Cisco Corefile Recovery Tool




    activelog cm/trace/cfrt/cfrt.txt




Cisco Unified OS Admin Web Service






    activelog tomcat/logs/cmplatform/log4j/cmplatform.log




Cisco UXL Web Service




    activelog tomcat/logs/uxl/log4j/UXL.log




Cisco Serviceability Reporter ServerReport




    activelog cm/report/rtmtreporter/ServerRep/




Cisco Log Partition Monitoring Tool




    activelog cm/trace/lpm/sdi/lpm.txt




Cisco DRF Master




    activelog platform/drf/trace/drfMA.log




    activelog platform/drf/log/*




Cisco CCMRealm Web Service




    activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log




Cisco CCMService Web Service




    activelog tomcat/logs/ccmservice/log4j/ccmservice.log




Cisco Unified OS Platform API




    activelog tomcat/logs/platform-api/log4j/platform-api.log




Cisco GRT Communication Web Service




    activelog tomcat/logs/grt/log4j/grt.log




Cisco Database Library Trace




    activelog cm/trace/dbl/sdi/dbl*.log



Cisco RTMT Web Service




    activelog tomcat/logs/rtmt/log4j/rtmt.log




Cisco Database Installation Service




    activelog cm/trace/dbl/sdi/*.sql.log




    activelog cm/trace/dbl/sdi/installdb*.log




    activelog cm/trace/dbl/sdi/installdb*.log.err




    activelog cm/trace/dbl/sdi/*.sql.log.err




Cisco AMC Service AlertLog




    activelog cm/log/amc/AlertLog/




Cisco AMC Service CallLog




    activelog cm/log/amc/CallLog/




Cisco CCM NCS Web Library




    activelog tomcat/logs/ncs/log4j/ncs.log




Cisco Serviceability Reporter DeviceReport




    activelog cm/report/rtmtreporter/DeviceRep/




Cisco Informix Database Service




    activelog cm/log/informix/shmem*




    activelog cm/log/informix/*.log




    activelog cm/log/informix/*.gz




    activelog cm/log/informix/af*




Cisco WebDialerRedirector Web Service




    activelog tomcat/logs/redirector/log4j/redirector.log




Cisco DirSync




    activelog cm/trace/dirsync/log4j/dirsync.log




Cisco Database Notification Service




    activelog cm/trace/dbl/sdi/dbnotify*




Cisco AMC Service DeviceLog




    activelog cm/log/amc/DeviceLog/




Cisco Stored Procedure Trace




    activelog cm/trace/dbl/sdi/spltrace*




Cisco Audit Event Service




    activelog cm/trace/auditlog/sdi/audittrace.txt




Cisco Database Replicator Trace




    activelog cm/trace/dbl/sdi/replication_scripts_output.log




    activelog cm/trace/dbl/sdi/startrpc.log




    activelog cm/trace/dbl/dbl_repl*.log




    activelog cm/trace/dbl/sdi/dblrpc.*




Cisco Serviceability Reporter




    activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log




Cisco Database Layer Monitor




    activelog cm/trace/dbl/sdi/dbmon.txt




    activelog cm/trace/dbl/sdi/.csv




Cisco AXL Web Service




    activelog tomcat/logs/axl/log4j/axl.log




Cisco Audio Translator App




    activelog cm/trace/cms/sdi/at.txt




Cisco Unified Reporting Web Service




    activelog tomcat/logs/cucreports/log4j/cucreports.log




Cisco Abort Transaction Spooling




    activelog cm/log/informix/ats/*.*




Cisco Database Cli Output




    activelog cm/trace/dbl/*.tar




    activelog cm/trace/dbl/*.csv




    activelog cm/trace/dbl/*.out




Cisco Common User Interface




    activelog tomcat/logs/cui/log4j/cui.log




Cisco RisBean Library




    activelog tomcat/logs/risbean/log4j/risbean.log




Cisco Serviceability Reporter PPRReport




    activelog cm/report/rtmtreporter/PerformanceRep/




Cisco CCMAdmin Web Service




    activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log




Cisco CDP




    activelog cm/trace/cdp/sdi/cdpd.txt




Cisco RIS Data Collector PerfMonLog




    activelog cm/log/ris/csv/PerfMon.csv




Cisco AMC Service




    activelog cm/trace/amc/log4j/amc.log




Cisco Row Information Spooling




    activelog cm/log/informix/ris/*.*




Cisco Serviceability Reporter CallActivitiesReport




    activelog cm/report/rtmtreporter/CallActivitiesRep/




Cisco Tomcat Stats Servlet




    activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log



Cisco Trace Collection Service




    activelog cm/trace/tct/log4j/tct.log



Cisco CCM DBL Web Library




    activelog tomcat/logs/dbl/log4j/dbl.log



Cisco Serviceability Reporter AlertReport




    activelog cm/report/rtmtreporter/AlertRep/




Cisco CCM PD Web Service




    activelog tomcat/logs/pd/log4j/pd.log




Cisco CDP Agent




    activelog cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt



Cisco SOAPMessage Service




    activelog tomcat/logs/soapmessage/log4j/soapmessage.log



Cisco AMC Service ServerLog




    activelog cm/log/amc/ServerLog/




Cisco Log4jinit Servlet




    activelog tomcat/logs/log4jinit/log4j/log4jinit.log




A Cisco DB



A Cisco DB Replicator



SNMP Master Agent




    activelog platform/snmp/snmpdm/*.*




MIB2 Agent




    activelog platform/snmp/mib2agt/*.*



Host Resources Agent




    activelog platform/snmp/hostagt/*.*




System Application Agent




    activelog platform/snmp/sappagt/*.*




Cisco Certificate Expiry Monitor



Cisco Certificate Change Notification




Cisco Tomcat




    activelog tomcat/logs/catalina*.*




    activelog tomcat/logs/host-manager.*




    activelog tomcat/logs/admin.*




    activelog tomcat/logs/diagnostic-memory.*




    activelog tomcat/logs/diagnostic-info.*




    activelog tomcat/logs/localhost_access*.txt




    activelog tomcat/logs/manager.*




    activelog tomcat/logs/diagnostic-threads.*




    activelog tomcat/logs/*.hprof




    activelog tomcat/logs/localhost*.log




Prog Logs




    activelog cm/trace/ccm/Proglogs/*.*




    activelog cm/trace/cti/Proglogs/*.*




Service Manager




    activelog platform/log/servm*.log




Event Viewer-Application Log




    activelog syslog/CiscoSyslog*




    activelog syslog/AlternateSyslog*




Event Viewer-System Log




    activelog syslog/messages*




Boot Logs




    activelog syslog/boot.*




Install and Upgrade Logs




    install *.log



Security Logs




    activelog syslog/secure.*




Cisco Security Agent




    activelog syslog/securitylog*.*




    activelog syslog/csalog*.*



Cisco Tomcat Security Logs




    activelog tomcat/logs/security/log4j/security*.*




IPT Platform GUI Logs




    activelog tomcat/logs/iptplatform/log4j/iptplatform*.*



IPT Platform CertMgr Logs




    activelog platform/log/certMgmt*.log



IPT Platform IPSecMgmt Logs




    activelog platform/log/ipsecMgmt*.log



IPT Platform Cluster Manager Logs




    activelog platform/log/clustermgr*




IPT Platform CLI Logs




    activelog platform/log/cli*.log




    activelog platform/log/dbl*.log




IPT Platform CLI Created Reports




    activelog platform/log/SystemReport-*.tgz




    activelog platform/log/platformConfig-*.tar




    activelog syslog/csa-diagnostics.tar.gz




Packet Capture Logs




    activelog platform/cli/*.cap




IPT Platform RemoteSupport Logs




    activelog platform/log/getflag*




    activelog platform/log/create*




    activelog platform/log/remote*




    activelog platform/log/display*




    activelog platform/log/decoder*




IPT Platform Cert Monitor Logs




    activelog platform/log/certm*.log




Install File Signing




    activelog platform/log/authenticate*.*




CMA Healthd



Spooler Logs




    activelog syslog/spooler.*




Mgetty Logs




    activelog mgetty/mgetty*.*




Mail Logs




    activelog syslog/maillog.*




Cron Logs




    activelog syslog/cron.*




SAR Logs




    activelog sa/sar*




NTP Logs




    activelog syslog/sd_ntp.*




    activelog syslog/ntp_one_shot.*




    activelog syslog/ntp_stop.*




    activelog syslog/ntpd.*




    activelog syslog/ntp_start.*




    activelog syslog/ntp_validate_servers.*




Cisco Audit Logs




    activelog audit/informixauditlogs/*.*




    activelog audit/AuditApp/*.*




    activelog audit/vos/*.*




Netdump Logs




    activelog crash/magic/*.*




Admin Sftp Backup




    /common/adminsftp/backup/*.*




   note: only accessible with 'utils disaster_recovery' commands




Admin Sftp License




    /common/adminsftp/license/*.*




   note: only accessible with 'utils disaster_recovery' commands




Admin Sftp Restore




    /common/adminsftp/restore/*.*




   note: only accessible with 'utils disaster_recovery' commands




Admin Sftp Upgrade




    /common/adminsftp/upgrade/*.*




   note: only accessible with 'utils disaster_recovery' commands




TLC Temp Logs




    /common/adminsftp/log/*.*




   note: only accessible with 'utils disaster_recovery' commands



Cisco ControlCenter CLI




    activelog cm/trace/ccmservice/log4j/ccmservice.log














Cisco ControlCenter CLI




    activelog cm/trace/ccmservice/log4j/ccmservice.log

Loading.
Aman Soi Sun, 05/26/2013 - 18:51
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    2017 IP Telephony

Excellent/Consolidated DOC covering all commands for collecting logs from CLI.


regds,

aman

devraj123 Sun, 12/06/2015 - 01:35
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Hi,


is create remote user (TAC USER/TOKEN) required for transfering file fromCUCM  CLI to sftp server(winscp) ?


Dev

Rajan Sun, 12/06/2015 - 23:18
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Hi Dev,


No. Thats not needed. You can login with your CUCM OS admin credentials to collect these logs from CLI. TAC remote account is not needed.


HTH


Rajan


Please rate all useful posts

devraj123 Sun, 12/06/2015 - 01:35
User Badges:

Hi,


is create remote user (TAC USER/TOKEN) required for transfering file fromCUCM  CLI to sftp server(winscp) ?


Dev

kapil.atrish Wed, 12/16/2015 - 12:16
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Hello,


I noticed the logs files are in gzo and gz format.

What is the best tool to view those files for analysis?


tx,

Kapil

Rajan Wed, 12/16/2015 - 21:18
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You can use notepad++ or Jedit to view these files.


HTH


Rajan

Claudio Quiroz ... Fri, 03/24/2017 - 08:23
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Congratulations Hem Brahmi ! I used it in my server successfully.

I wanted to say if you want to get all files of Cisco Tomcat, you only need to add * on the command (admin: file get activelog tomcat/logs/*).

admin:file get activelog tomcat/logs/*
Please wait while the system is gathering files info ...done.
Sub-directories were not traversed.
Number of files affected: 30
Total size in Bytes: 54906386
Total size in Kbytes: 53619.516
Would you like to proceed [y/n]? y
SFTP server IP: X.X.X.X
SFTP server port [22]:
User ID: cquiroz
Password: ********

Download directory: /var/ftp/pub/VCM

..............................
Transfer completed.

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