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In CRS 3.5, the CRA server and Active Directory integration results in some services being unregistered

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Wed, 07/22/2009 - 19:29
Jun 22nd, 2009
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Core Issue

Domain security policies can affect the installation and some services might not get registered. The installation appears to complete without problems.


Resolution

To resolve this issue, perform these steps:


  1. Remove the Cisco Customer Response Applications (CRA) server from Active Directory (AD) back into a local workgroup and then reboot.


       
  2. Log on as the local Administrator and then run the necessary installer CD.


       
  3. Reboot and complete any new set up and configuration.


       
  4. Re-add the CRA server back into the AD.


For more information about resolving Cisco CRA issues, refer to these documents:


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