In IP phones 7940 and 7960, users cannot change or configure ringtones. The IP phone hangs or the display freezes

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Jul 22, 2009 7:29 PM
Jun 22nd, 2009

Core Issue

To reproduce the issue, perform these steps:

  1. Press Settings > Ring Type > Select Default Ring > in the Ring Type      menu.
  2. Press the Play softkey for the first entry (for example, Chirp 1).
  3. With the Up/Down button, step down to and play the third option (Analog Synth      1 Ring).
  4. Go up a step, to the second option (Chirp 2), and play that ring.

After this, all the softkeys in the menu become unresponsive, and the phone must change menus with Directory or Services button.

This problem is documented in Cisco bug ID CSCsa99809.

Resolution

To resolve this problem, perform this procedure:

  • While you play Chirp 1 or Chirp 2, select them with the Select softkey.  

      

    Note: Do this before you press the Play softkey.

      

       
  • If softkeys become unresponsive, press the Settings button to exit. When you enter the menu again, ideally the softkeys are responsive.  

       

Also, this problem is fixed in an engineering special (ES) phone load version which is built off of the 7.2(2) load (P00307020200).The ES load which includes this fix is called P0030702T021. The forthcoming 7.2(3) load includes these bug fixes.

In order to download the IP phone load version mentioned, refer to Cisco Downloads.

Problem Type

Call connection  (Connection quality: One-way audio, no busy tone, dropped calls, etc.)

IP phones and other clients  (Client registration, faulty IP phone, etc.)

Call Connection

Ring tone or rings

IP Phones and Clients

IP phone faulty operation

Failure Type

Bad operational behavior

Drops out, times out, flaps, toggles, hangs, gets stuck, locks up, loops, temporary pause, stops responding, cuts short, etc.

Cannot be configured correctly

Cannot create, add, assign, calculate, modify, update, record, delete, eliminate,hide, remove, purge, save or extend

End Where Problem is Heard or Device Type Involved

IP phone

IP Phone Errors

Display Freezes/Shows Screen with Update and Exit Softkeys

IP Phone Models

7940G

7960 series

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Posted June 22, 2009 at 4:12 PM
Updated July 22, 2009 at 7:29 PM
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