The Cisco Unity 4.x installation fails, and the "Setup was unable to configure default settings on your system. Contact TAC." error message appears


Wed, 07/22/2009 - 19:51
Jun 22nd, 2009
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Core Issue

The new installation of Cisco Unity fails, and an error message suggests to call Cisco Technical Support. The error message reads:

Setup was unable to configure default settings on your system. Contact TAC.


  1. In SQL, verify that the BUILTIN\Administrators group has the Database Creators role checked:

    1. Run the SQL Enterprise Manager.

    2. Expand the tree in the left pane until you reach Security > Logins.

    3. Right-click BUILTIN\Administrators, and choose Properties.

    4. Choose the Server Roles tab.

    5. Check Database Creators if it is not already checked.

    6. Click OK.

  2. Confirm that the UnityInstall a/c is in the administrators group in the Active Directory (AD).

  3. Review the OSQLDump and tempu.log files.

    If the Msg 911, Level 16, State 1, Server , Line 20 Could not locate entry in sysdatabases for database 'UnityDB'. No entry found with that name. Make sure that the name is entered correctly message appears:

    1. Run ConfigMgr.exe, which is located in the commserver directory.

    2. After the initial prompt, choose advanced and check run database configuration script. This runs the C:\CommServer\Localize\DefaultConfiguration\ENU\DefaultDatabase.sql file.

  4. Uninstall SQL, and reboot. Install SQL again through the Cisco Unity System Preparation Assistant (CUSPA), and attempt to install Cisco Unity again, but in the C directory instead of D.

  5. If the install still fails, run this script on ConfigMgr:


    This installs the stored procedure.

  6. If the installation still fails, open a case with Cisco Technical Support with the TAC Service Request Tool. Include the latest tempu.log and the last Osqldump files.

Refer to these documents for more information:



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