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In the Cisco CallManager 4.x that is integrated with two Octel voice mail systems, when the iDivert feature is used, calls on all the phones go to the default voice mail, regardless of their voice mail profile

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Wed, 07/22/2009 - 19:50
Jun 22nd, 2009
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Core Issue

This is an example of the issue:

There are two phones, A and B. Each phone links to a different Octel voice mail system, VmA and VmB. When the iDivert feature is used on Phone A, it goes to VmA. If iDivert is used on Phone B, it also goes to VmA, but it should go to VmB.


Resolution

In order to resolve this issue, look at the Voice Mail Profile on the line level of the phones. If they are set to None, iDivert routes the call to the default voice mail.

In order to correct this, verify the Voice Mail Profile configuration on the phones. Complete these steps:

  1. Choose Device > Phone and choose Phone A.

  2. Open the line configuration.

  3. Under Directory Number Settings, find Voice Mail Profile. Verify that it is assigned the voice mail system that corresponds to it, for example, VmA. Update and reset the phone.

  4. Now, choose Phone B, and open the line configuration. Verify that it is assigned the voice mail system that corresponds to it. In this case, it is VmB. Update and reset the phone.
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