User is not able to login ccmadmin by name or ip on subscriber through ccmadministrator with the error "DCD09400032: Domain version information could not be obtained. Master Admin and Domain Admin privileges are not available"

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Wed, 07/22/2009 - 19:48
Jun 22nd, 2009
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Core Issue


After upgrading the CallManager to 4.1(3), user is not able to login ccmadmin by name or ip on subscriber through ccmadministrator with the error "DCD09400032: Domain version information could not be obtained. Master Admin and Domain Admin privileges are not available", though user can login to both ccmadmin and dc directory on the publisher.

This problem occurs when there is a situation of password mismatch between the publisher and subscriber before an upgrade. During an upgrade of sub, an attempt to re-create the replication agreements is initiated. The script responsible for recreating the replication agreements is supplied with the Admin password by the sub. Since the sub and pub have different passwords, the password supplied by sub is incorrect and hence, the script fails to establish replication agreements. Due to this, the sub stops functioning at the end of the upgrade and displays the above mentioned error message.


Resolution

This issue is documented in Cisco bug ID CSCsb05870 .

To resolve this issue :

1) Run ccmpwdchanger password in publisher to match the password of Directory Manager password in publisher
2) Run 'reconfig_cluster'.

Also make sure the host and LMhost files are updated on all of the servers.

Refer to Cisco CallManager: Subscriber Upgrade Fails / Unable to Find Updated Database for more information.

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