The user experiences one-way audio issues after calls are transferred from CUE to IP phones in Cisco CallManager Express version 12.4.3d and CUE version 2.3.1

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Jun 22, 2009 5:27 PM
Jun 22nd, 2009

Core Issue

The one-way audio issue is caused by the default transfer methods used by different software versions of Cisco CallManager Express and Cisco Unity Express (CUE).

CUE version 2.3.1 uses the semi-attendant method as the default transfer operation. Prior to version 2.3, CUE used the blind transfer or bye-also method. Cisco CallManager Express versions earlier than 3.4 use the blind (bye-also) transfer method.

Cisco CallManager Express version 4.0 and later use the semi-attendant transfer method. Therefore, CUE 2.3.1 is not backwards compatible to any Cisco CallManager release earlier than 3.4, unless the transfer method is changed back to blind (bye-also).

Resolution

The issue is documented in Cisco bug ID CSCse31911.

To resolve this issue, perform one of these procedures:

  • Change the Cisco IOS  version on the Cisco CallManager Express to 12.4.4XC or later, so the transfer method is the same on the Cisco CallManager Express and CUE 2.3.1 systems.

  • Change the transfer method on the CUE to blind bye-also to allow interworking between earlier versions of Cisco CallManager Express and CUE 2.3.1.

Change the CUE configuration under the ccn subsystem sip, and issue the transfer-mode blind bye-also command.

The configuration looks like this:

ccn subsystem sip
  gateway address "10.66.75.55"
   transfer-mode blind bye-also  <_------ _="_" add="add" br="br" command="command" this="this">  end subsystem

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