- Gold, 750 points or more
Core IssueThere is probably a problem with the configuration of your standby Cisco Emergency Responder server.
ResolutionIf you have only configured a primary Cisco Emergency Responder server, install and configure a standby Cisco Emergency Responder server. If CPU utilization on the primary server reaches one hundred percent, the Cisco Emergency Responder cannot handle emergency calls. In this case, the standby server handles the calls.
To resolve this issue, perform these steps:
- Check the route point configuration for the standby server.
- Ensure that the emergency call route point's call forward settings are configured to forward calls to this number.
For information on the Cisco CallManager configuration, refer to the Creating the Emergency Call Route Points section of Configuring Cisco CallManager for Emergency Responder.
For more information about resolving Cisco Emergency Responder, refer to these documents:
- Troubleshooting Cisco Emergency Responder
- Troubleshooting Phones in Cisco Emergency Responder
- Installing Emergency Responder
Call connection (Connection quality: One-way audio, no busy tone, dropped calls, etc.)
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
Call connection establishment
CallManager FeaturesCall routing
Frequency and Scope of SymptomOccurs intermittently
Voice ApplicationsEmergency Responder (ER)
Cisco Emergency Responder (CER) ComponentsStandby CER server
Enhanced 911 (E911)