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Cisco Unity Express(CUE)

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Jul 2, 2009 3:08 AM
Jul 2nd, 2009

Introduction

Easy, Affordable Voicemail and Greeting Services

Reduce total cost of ownership with integrated voicemail, greeting, and interactive voice response (IVR) services for small or medium-sized business or branch offices.

Available on selected voice-enable integrated services routers, Cisco Unity Express provides:

  • Affordable messaging and greeting services for increased customer service and rich employee communications
  • Intuitive telephone prompts and a Web-based interface for fast, convenient voicemail and auto attendant administration
  • Ability to view, sort, search, and play back voice messages using the display of a Cisco Unified IP Phone or your e-mail client
  • Scalability from 4 to 16 concurrent voice mail or auto attendant calls and 12 to 250 mailboxes
  • Deployment flexibility with Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, and Cisco Unity systems
  • Centrally manage voice services at branch locations
  • North American and British English; Canadian and European French; German; Italian; Danish; European, Latin American, and Mexican Spanish; Brazilian Portuguese; Japanese; Korean; and Mandarin Chinese language support

Available as a Network Module or Advanced Integration Module, Cisco Unity Express is a simple addition to Cisco 2600XM, 2691, 2800 Series, 3700 Series, and 3800 Series Routers.

Revision Features


Version
Version Features Introduced
Feature Description
Feature Information
3.0
FAX
Extends the convergence feature set to include fax support. It allows both inbound and outbound faxes. Outbound faxes can be printed to the fax machine.
•From the CLI: See "Configuring System-Wide Fax Parameters"

•From the GUI: Use the System > Fax Settings option and the online help.

Cascading Message Notification

Extends the existing message notification feature that was introduced in 2.3(1). With this feature, you can:

•Set up a series of cascading notifications to recipients

•Enable subscribers to define time-based rules that determine how the notification is cascaded to other local subscribers.

•From the CLI: See "Cascading Message Notification"

•From the GUI: Use the Voice Mail > Message Notification option and the online help.

Live RecordEnsables Cisco Unity Express subscribers to record live conversation and store the recording as a message in their mailbox. They can then play it or forward it to another subscriber or group of subscribers.•From the CLI: See "Configuring Live Record"

•From the GUI: Use the Voice Mail > VM Configuration option and the online help.

Live ReplyEnables Cisco Unity Express subscribers to make a phone call to a voice message's sender while listening to the message, by pressing 4-4.•From the CLI: See "Configuring Live Reply"

•From the GUI: Use the Voice Mail > VM Configuration option and the online help.

Script Editor ExpressProvides a simplified GUI that enables you to create and modify autoattendant scripts that can be opened/viewed on the Cisco Unity Express editor•From the GUI: Use the System > Scripts option (click the New button) and the online help.
Fixed holidaysEnables you to configure specific dates as fixed or permanent holidays.•From the CLI: See "Configuring Holiday Lists"

•From the GUI: Use the System > Holiday Settings option and the online help.

Nonsubscriber message deliveryEnables Cisco Unity Express subscribers to record a voice message and send it to an external number or nonsubscriber. The message can be sent immediately or can be scheduled to be sent in the future, up to 1 year in advance.•From the CLI: See "Configuring Nonsubscriber Message Delivery"

•From the GUI: Use the Voice Mail > VM Configuration option and the online help.

New method of sending voice mailProvides Cisco Unity Express script developers with a new step: "Send Voice Message." It enables them to be able to generate a message on the fly by concatenating some prompts and sending it to a Cisco Unity Express subscriber.No configuration is required for this feature. For more information, see the Cisco Unity Express 3.0 Guide to Writing and Editing Scripts.
Leaving multiple voice messages in the same sessionEnables callers to leave multiple voice messages for the same or different subscriber without having to be transferred to the operator first.•From the CLI: See "Configuring System-Wide Voice-Mail Parameters"

•This feature cannot be configured using the GUI.

Use of a voice-mail summary prompt during subscriber loginProvides a system-wide configuration option to enable subscribers to hear a summary of the new messages in the corresponding General Delivery Mailboxes (GDMs) during login.•From the CLI: See "Configuring System-Wide Voice-Mail Parameters"

•This feature cannot be configured using the GUI.

Message properties (envelope) customizationEnables you to customize voice mail message playback preferences, such as whether subscribers hear detailed message properties when they retrieve a message using the TUI.•From the CLI: See "Configuring System-Wide Voice-Mail Parameters"

•This feature cannot be configured using the GUI.

Default addressing for sending a voice messageEnables you to specify whether voice messages are addressed by name or extension be default at the system level for all features.•From the CLI: See "Configuring System-Wide Voice-Mail Parameters"

•This feature cannot be configured using the GUI.

Restriction tablesYou can now restrict access to the functionality of these features:

•Fax

•Message notification

•Nonsubscriber message delivery

•Live reply

•From the CLI: See "Configuring Restriction Tables"

•From the GUI: Use the System > Restriction Tables option and use the online help.

Language supportEnables you to install and use more than one language concurrently on the Cisco Unity Express module.•From the CLI: See "Configuring System-Wide Voice-Mail Parameters"

•From the GUI: Use the System > Language Settings option and use the online help.

Backup and restore using SFTSEnhances the backup and restore functionality to use the Secure File Transfer Protocol (SFTP) for transferring files to and from the backup server. SFTP provides data integrity and confidentiality that is not provided by FTP.•From the CLI: See "Backup and Restore Using SFTP"

•From the GUI: Use the Administration > Backup/Restore option and use the online help.

Backup Server Authentication Using a SSH Host KeyEnables you to authenticate the backup server using the SSH protocol before starting a backup/restore operation.•From the CLI: See "Backup Server Authentication Using a SSH Host Key"

•This feature cannot be configured using the GUI.

Encryption and Signing of Backup Content on the ServerEnables you to protect backed up configuration and data files using signing and encryption before the files are transferred to the backup server.•From the CLI: See "Encrypting and Signing of Backup Content on the Server"

•This feature cannot be configured using the GUI.

Encrypting stored PINsBefore 3.0, PINs were stored as clear text on on the Cisco Unity Express module. Now, they are encrypted.No configuration is required for this feature.
Increased password and PIN protectionProvides both temporary and permanent lockout for passwords and PINs to help prevent security breaches.•From the CLI: See "Configuring Password and PIN Parameters"

•From the GUI: Use the Configure > User Defaults option and use the online help.

Using HTTPS to access the GUIYou can use HTTPS to secure the transmission of GUI pages between the browser and the Cisco Unity Express sytgem.No configuration is required for this feature
PIN and Password HistoryEnables the system to track previous PINs and passwords for all users and prevent users from reusing old PINs and passwords.•From the CLI: See "Configuring Password and PIN Parameters"

•From the GUI: Use the Configure > User Defaults option and use the online help.

2.3Support of additional languagesProvides support for several new languages for voice-mail prompts. For Version 2.3, only one can be installed on the system.REFERENCE RELEASE NOTES
Increased system capacityProvides support for increased number of mailboxes, increased number of remote and cached users, larger storage capacity, and larger number of public distribution lists.

See: "Recording a Greeting or Prompt File"

Integrated MessagingCisco Unity Express voice-mail subscribers can access and manage their voice messages and e-mail using an e-mail client on a single PC.•From the CLI: See "Configuring the Delivery of Future Messages"

•From the GUI: Use the Voice Mail > Integrated Messaging option and the online help.

Message NotificationCisco Unity Express can notify voice-mail subscribers of new voice messages on their cell phones, home phones, work phones, numeric pagers, text pagers, and e-mail inboxes.•From the CLI: See "Configuring Message Notification"

•From the GUI: Use the Voice Mail > Message Notification option and the online help.

VoiceView ExpressCisco Unity Express voice-mail subscribers can browse, listen, manage, and send voice messages and manage their mailbox options from their Cisco Unified IP phone. VoiceView Express supports only Cisco Unified IP phones 7940, 7941, 7960, 7961, 7970, and 7971.•From the CLI: See "Configuring VoiceView Express"

•From the GUI: Use the Voice Mail > VoiceView Express option and the online help.

Future message deliveryVoice-mail subscribers can schedule messages to be delivered at a future time to subscribers on local or remote systems."Configuring the Delivery of Future Messages"
Local broadcast privilegeVoice-mail subscribers with this privilege can send broadcast messages only to other voice-mail subscribers on the local system.•From the CLI: See "Configuring the Local-Broadcast Privilege"

•From the GUI: Select a group from the Configure > Groups option and use the online help.

Mailbox selectionThis configurable option specifies the mailbox in which a voice message is stored.•From the CLI: See "Configuring System-Wide Voice-Mail Parameters"

•From the GUI: Use the Defaults > Voice Mail option and use the online help.

Voice mail box maskPermits Cisco Unity Express to send a redirected incoming call from Cisco Unified Communications Manager 4.2 to the correct mailbox."Unlocking a Voice Mailbox"
Consulting call transfers (SIP Call Control only)Cisco Unity Express permits attended and semiattended call transfer modes in addition to blind transfers."Configuring the Call Transfer Mode"
DTMF relay (SIP Call Control only)Handles incoming and outgoing DTMF signals for SIP calls."Configuring DTMF Options"
MWI Notifications in Cisco SRST modeCisco Unity Express includes the MWI status update capability to SRST mode.•From the CLI: See "Configuring the MWI Notification Option"

•From the GUI: Use the Voice Mail > Message Waiting Indicators          > Settings option and use the online help.

Mandatory message expiryForces the subscriber to delete messages when they expire.•From the CLI: See "Configuring System-Wide Voice-Mail Parameters"

•From the GUI: Use the Defaults > Voice Mail option and use the online help.

Cisco Unity Express Script Editor enhancementsEnhanced debugging procedures and two new steps are available.Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts
Cisco Unity Express GUI enhancementsNew configuration screens and options are available through the Cisco Unity Express GUI. These new options as smimilar to most of the new CLI commands.Cisco Unity Express 2.3 GUI Administrator Guide
AvT enhancementsRerecording existing prompts and returning the status of the alternate greeting are new capabilities for the AvT.Cisco Unity Express 2.3 AvT Administrator Guide
Support for Cisco Unified Communications Manager 4.2 and 5.0Cisco Unity Express now supports two new versions in addition to Cisco Unified Communications Manager 4.1. Previous versions are not supported.
Change in AIM-CUE support.Cisco Unity Express does not support the 512 MB AIM-CUE.
2.2CISCO-UNITY-EXPRESS-MIBMonitor the health, conduct performance monitoring, data collection, and trap management for Cisco Unity Express voice mail and auto attendant applications.Configuring SNMP Monitoring"
2.1Additional languages support.Danish, U.K. English, Latin American Spanish, Italian, and Brazilian Portuguese were added as choices for the default language of the telephone user interface (TUI) system prompts and greetings.Cisco Unity Express 2.3 Installation and Upgrade Guide
Distribution lists.Create public and private distribution lists of local and remote subscribers for sending messages to more than one subscriber.•From the GUI: Use the Voice Mail > Distribution Lists option and the online help.

•From the CLI: See "Configuring Distribution Lists"

Broadcast messages.Privileged subscribers can send messages to all subscribers on the network.•From the GUI: Use the Configure > Groups option and the online help.

•From the CLI: See "Configuring Broadcast Messages"

Schedules for holidays and business hours.Create schedules of holidays and business hours to automatically play alternate auto attendant greetings to callers.•From the GUI: Use the Voice Mail > Holidays Settings and Voice Mail > Business Hours Settings options and the online help.

•From the CLI: See "Configuring Business Hours" on page 54 and "Configuring Holiday Lists"

Increased security for passwords and PINs.Set minimum lengths and expiry times for passwords and personal identification numbers (PINs).•From the GUI: Use the Defaults > User option and the online help.

•From the CLI: See "Configuring Password and PIN Parameters"

Support for caller ID information in incoming messages.Permits playing of caller identification information as part of the message envelope for new incoming voice mail messages."Configuring Caller ID for Incoming Messages"
Addition of remote subscribers to the local directory.Adds frequently called remote subscribers to the local directory, which permits local subscribers to address voice mail messages to remote subscribers using dial-by-name and to receive spoken name verification of the remote subscriber address.•From the GUI: Use the Configure > Remote Users option and the online help.

•From the CLI: See "Adding Remote Subscribers to the Local Directory"

Support for vCard information from remote subscribers.Permits vCard information from remote subscribers to update their directory entries."Configuring a Location with vCard Information" and "Configuring the LRU Cache"
Simple auto-attendant script.Simple aa_simple.aef script is available for handling alternate, holiday, and business hours greetings."Configuring and Managing the Auto-Attendant Application"
Undelete voice messages.Permits subscribers to restore a voice mail message that was deleted during        the current voice message retrieval session.Cisco Unity Express Voice-Mail System User's Guide
Restore to factory defaults.Permits the administrator to reset the entire system to the factory default values."Restoring Factory Default Values"
Increased port density.Network modules with 512 MB of SDRAM now support 16 voice ports. Advanced integration modules (AIMs) running at 300 MHz now support 6 ports on new router platforms."Recording a Greeting or Prompt File"
Repurposing of general delivery mailboxes (GDMs)GDMs may be repurposed as personal mailboxes, which expands the personal mailbox capacity of each license level."Configuring Mailboxes"
2.0Support for multiple languagesMultiple languages are available in the telephone user interface (TUI) and auto-attendant prompts.-
Streamlined software upgrade processModified upgrade process to reduce installation time.Cisco Unity Express 2.3 Installation and Upgrade Guide
Increased storage on the AIMAIM flash storage capacity can be increased from 512 MB to 1 GB and the 1 GB flash can support 14 hours of voice-mail message storage."Recording a Greeting or Prompt File"
Housing Cisco Unity Express and Cisco Unified CME software on different routersCisco Unity Express software installed on a router communicates with Cisco Unified CME installed on a different router.-
Networking across multiple sitesVoice Profile for Internet Mail version 2 (VPIMv2) support for voice-mail messaging interoperability between Cisco Unity Express sites and between Cisco Unity Express and Cisco Unity with NonDelivery Record (NDR) for networked messages and blind addressing."Networking Cisco Unity Express"
Support for Cisco Unified Communications Manager Version 3.3(3),3.3(4), and 4.0(1)Capability of auto detecting the Cisco Unified Communications Manager JTAPI version on a remote system for handling call control and user import functionality.-
1.1.2NTP server configuration supportNew commands permit configuration of the NTP server."Configuring NTP Servers"
1.1Advanced integration module (AIM) cardAIM card with network connectivity through the PCI interface, and access to Cisco IOS software and the console using back-to-back Ethernet through the parallel interface. No external interfaces or cabling is required.Installing Advanced Integration Modules in Cisco 2600 Series, Cisco 3600 Series, and Cisco 3700 Series Routers
Custom auto-attendant script creation using the Cisco Unity Express script editorScript editor creates custom scripts for handling incoming calls to the automated attendant (AA). Activating a custom script deactivates the default auto-attendant script that ships with Cisco Unity Express. The default script cannot be modified. The network module (NM) and the advanced integration module (AIM) support up to four customized autoattendants.Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts
Alternate auto-attendant greetings and promptsRecording of alternate AA greetings and prompts that can be uploaded or downloaded as needed. These alternate greetings and prompts are in addition to the default greetings and prompts that ship with Cisco Unity Express. The NM supports up to 50 alternate prompts. The AIM supports up to 25 alternate prompts."Recording a Greeting or Prompt File"
Access to a greeting management system from the telephone user interface (TUI)Access from the TUI to a greeting management system (GMS) for recording alternate greetings and prompts. Subscribers with administrative privileges have access to the GMS.Cisco Unity Express Voice Mail System Quick Start Guide
1.0Linux-based softwareLinux-based software installed on a module card that is installed in the Cisco Unified Communications Manager router. (See the Note in the "Platforms and Cisco IOS Software Images" section regarding a UPS device.) The software includes the operating system, application software, and ordered license information.-
Network module cardNetwork module card with access to Cisco IOS software using back-to-back Ethernet and console. No external interfaces or cabling is required.Cisco Network Modules Hardware Installation Guide
Orderable license packagesFour orderable license packages. A license must be ordered for each voice-mail system. See Release Notes for Cisco Unity Express 3.0 for the system capacities available with each license."Recording a Greeting or Prompt File"
Two administrative interfacesTwo administrative interfaces. (See the "Administration Interfaces")"Administration Interfaces"
Spare modulesIncludes factory installed software and license. Upgrades to larger capacity require purchase of a license and download of the license file."Recording a Greeting or Prompt File"
License upgrades and downgradesUpgrades or downgrades from one license size to another."Recording a Greeting or Prompt File"
Integrated GUI with Cisco Unified CMEAn integrated administration GUI for both Cisco Unity Express and Cisco Unified CME. The integrated interface permits configuration of some Cisco Unified CME parameters, such as telephones and extensions.Cisco Unity Express 2.3 GUI Administrator Guide
Bulk provisioning of multiple sitesBulk provisioning of multiple sites using CLI scripts not provided by Cisco Unity Express. Systems are administered individually.Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts
System access anywhere in the IP networkSystems accessible anywhere on the IP network. If the Cisco Unity Express installer uses TFTP, the site running the installer must be closely located to the TFTP server. All other functions use FTP, which allows the servers to be anywhere in the IP network.-
Manual backup and restoreManual backup and restore using an FTP server located anywhere in the customer network.•From the GUI: Use the Administration > Backup/Restore menu option and the online help.

•From the CLI:

"Backing Up and Restoring Data"

System reports and log files for troubleshootingReports are available from the Cisco Unity Express GUI screens. All troubleshooting reports and files are available using the Cisco Unity Express CLI commands.•From the GUI: Use the Reports > System menu option and the online help.

•From the CLI:

"Troubleshooting"

Using Cisco Unity Express Software

Understanding Command Modes

The Cisco Unity Express CLI commands have a structure very similar to that of Cisco IOS CLI commands. However, the Cisco Unity Express CLI commands do not affect Cisco IOS configurations. After you have logged in to the Cisco Unity Express module, the command environment is no longer the Cisco IOS environment.

The Cisco Unity Express command environment is divided into two modes:

EXEC—This is the mode that you are in after you log in to the Cisco Unity Express command environment. Cisco Unity Express EXEC commands affect the system's parameters in different ways. Some commands only display or clear parameter values, stop or start the entire system, or start troubleshooting procedures. However, unlike Cisco IOS EXEC mode, Cisco Unity Express EXEC mode has a few commands that change parameter values. These changes are stored in the module's flash memory, rather than in the startup configuration, so that the system has some minimum information available if a catastrophic event, such as a power or disk failure, occurs.

Configuration—This mode permits you to make system configuration changes, which are stored in the running configuration. If you later save the running configuration to the startup configuration, the changes made with the configuration commands are restored when the software is rebooted.

Cisco Unity Express configuration mode has several subconfiguration levels. The global configuration mode changes the command environment from EXEC to configuration. You can modify many software parameters at this level. However, certain configuration commands change the environment to more specific configuration modes where modifications to the system are entered. For example, the ccn application command changes the environment from config to config-application. At this point, you can enter or modify application parameter values.

The commands available to you at any given time depend on the mode that you are currently in. Entering a question mark (?) at the CLI prompt displays a list of commands available for each command mode. The descriptions in this command reference indicate each command's environment mode.

1.

2. Entering the Command Environment

Use this procedure to enter the command environment.

Prerequisites

The following information is required to enter the command environment:

•IP address of the router that contains the Cisco Unity Express module

•Username and password to log in to the router

•Slot number of the module

SUMMARY STEPS

1. Open a Telnet session.

2. telnet ip-address

3. Enter the user ID and password of the router.

4. service-module service-engine slot/port session

5. enable

3. Getting Help

Entering a question mark (?) at the CLI prompt displays a list of commands available for each command mode. You can also get a list of keywords and arguments associated with any command by using the context-sensitive help feature.

4. Using the no and default Forms of Commands

here available, use the no form of a command to disable a function. Use the command without the no keyword to reenable a disabled function or to enable a function that is disabled by default. The command reference entry for each command provides the complete syntax for the configuration commands and describes what the no form of a command does.

Configuration commands can also have a default form, which returns the command settings to the default values. In those cases where a command is disabled by default, using the default form has the same result as using the no form of the command. However, some commands are enabled by default and have variables set to certain default values. In these cases, the default form of the command enables the command and sets the variables to their default values. Where available, the command reference entry describes the effect of the default form of a command if the command functions differently than the no form.

5. Saving Configuration Changes

Starting in Cisco Unity Express EXEC mode, use the following command to copy the running configuration in flash memory to another location:

copy running-config {ftp:user-id:password@ftp-server-address[/directory] |

startup-config | tftp:tftp-server-address} filename

When you copy the running configuration to the startup configuration, enter the command on  one line. In the following example, the running configuration is copied to the startup  configuration as file start. In this instance, enter the command on a single line.

se-10-0-0-0# copy running-config startup-config start

When you copy to the FTP or TFTP server, this command becomes interactive and prompts you  for the information. You cannot enter the parameters on one line. The following example  illustrates this process. In the following example, the running configuration is copied to  the FTP server, which requires a user ID and password. The IP address of the FTP server is  172.16.231.193. The running configuration is copied to the configs directory as file  saved_start.

se-10-0-0-0# copy running-config ftp:

Address or name of remote host? admin:voice@172.16.231.193/configs

Source filename? saved_start

6. Identifying Supported Platforms

Cisco IOS software is packaged in feature sets consisting of software images that support specific platforms. Specific software images are required to support the Cisco Unity Express network module or AIM hardware. The feature sets available for a specific platform depend on which Cisco IOS software images are included in a release. To identify the set of software images available in a specific release or to find out if a feature is available in a given Cisco IOS software image, see the following section.

Using Feature Navigator

Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image.

Feature Navigator is available 24 hours a day, 7 days a week. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to establish an account.

To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.

Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:

http://www.cisco.com/go/fn

Maintain and Operate Guides

Cisco Unity Express 1.1 for Cisco CallManager

Cisco Unity Express 3.1

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