Cisco Support Community - Online User Help

Document

Sep 17, 2009 12:45 AM
Sep 17th, 2009

Cisco Support Community technical forum help section. Learn how to rate expert documents, ask troubleshooting questions, find answers, collaborate with experts, while increasing your technical skills, knowledge and reputation. Receive technical assistance from networking colleagues and peers.

Getting StartedGetting Started

For an indepth tutorial, click here for the "Quick Tour"

How do I register?
How do I log in?
What if I forget my password?
How do I change my password?
What types of content can I create in the Cisco Support Community?
How do I contact the Support Community Managers?

ProfileProfile

How do I edit my profile?
How do I add a  personalized signature automatically to all of my discussion posts/replies?
How do I view other member's profiles?
How do I add a profile picture? What Images can I use?
How can I hide my display name or email address from my user profile?
Can I delete my user account permanently for Cisco Support Community?

Cisco Mobile Technical SupportMobile

Is there a Cisco Support Android Application?
Is there a Cisco Support iPhone Application?
Is there a Cisco Support iPad Application?
Is there User Documentation for the Cisco Technical Support Mobile Applications?
Is there a Cisco Support Community mobile site?
Is there a User Guide for the mobile site?
How do I get to the Cisco Support Community mobile site?
Where can I find more information about Cisco's Mobile Technical Support?
For other Questions, Read the FAQs

Cisco Support Community Technical ForumsCommunity

How do I invite others to the new CSC?
How do I give you feedback on the new CSC?
What are tags and tag groups?
How does the Search box work?
How do I keep track of changes to documents & discussions?
How do I Subscribe to Content Types with each of the communities?
How do I Rate in the Support Forums?

Special Programs on the Cisco Support CommunitySpecial Programs

What is a Webcast?
What is an Ask the Experts event?
What is the Hall of Fame?
What is the Cisco Designated VIP Program?
What is the Community Spotlight Program?
What is the Events Top Contributors Program?
Where can I find the Support Communities Facebook page, Twitter, YouTube and LinkedIn?
Information on Browser Bar Search Application, Facebook Application, Twitter Follow the NetPro Application


Technical Documents on the Cisco Support CommunityDocuments

How do I format content in my document?
(Includes some templates and info)
How do I embed videos in my document?
How do I share a document through Social Media sites?
How do I share a document with someone who doesn't use CSC?
How do I delete a document?
How do I add or delete an attachment?
How do Document Ratings Work

Discussions on the Cisco Support CommunityDiscussions

How do I start a discussion?
Why are topics marked as questions?
Can I use documents to post technical questions?
I posted a question, how do a respond to a reply?
I posted a question, how do I mark a reply as 'Correct Answer'?
What does VIP Endorsed mean?
How can I share the discussions I am interested in through Social Media?
How do I get points for answering questions?
How do Discussion Ratings Work?
How do I vote on a Discussion?
How do I turn on my email notifications?
How do I turn off my email notifications?
How do I Share a discussion through Social Media sites?
How do I delete my post?
How do I Open Service Request Within a Discussion?

Blogs on the Cisco Support CommunityBlogs

Can I create a blog post?
How do I subscribe to a Blog?
How do I Share a blog post through Social Media sites ?
How do Blog Ratings Work 

Videos on the Cisco Support CommunityVideo Section

How can I upload a video into the Video Area?
What is the maximum file size to upload?
How can I share a Video?
How do I download a Video?
How do Video Ratings Work

Tips & Tricks on the Cisco Support CommunityTips and Tricks: Did you know?

Some Technical info/ Best Practices
When I copy-paste content from a MS-Word document, the formatting does not remain the same, hence what should I do?

Other General Questions:
What is ‘Report Abuse’?
How can I request a removal of content/attachment posted by another user which contains confidential information?


Getting Started Getting Started

For an indepth tutorial, click here for the "Quick Tour"

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Bookmark the following url to gain access to the Cisco Support Community homepage: https://supportforums.cisco.com

Get Cisco Support Community for mobile

To access via mobile device with GPRS, go to http://supportforums.cisco.mobi using mobile browser.

How do I register?

If you are a new user, go to www.cisco.com and click on “Register” button on the top right-hand corner. Then fill out the registration form to create a username and password.

Register with Cisco Support Community

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How do I log in?

If you are already registered then go to https://supportforums.cisco.com & click on the "Login" link in the top right hand corner and enter your Cisco.com username and password.

Log in on the Cisco Support Community

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What if I forget my password?


Follow the instructions on the www.cisco.com log-in page. It will ask that you enter your email address.

What if I forget my Cisco.com Password?

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How do I change my password?

Once you are logged in, click on “Account” and then access the “Profile Manager” to manage your profile information and password. 

How to Change your Cisco.com Password on the Cisco Account Screen

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What types of content can I create in the Cisco Support Community?


The main purpose to provide technical information and solutions that resolves issues Cisco customers may encounter.

The Community is the place to share solutions you have worked out regarding your Cisco equipment or software.

You can create documents, discussions, upload images/files/videos, embed Videos and add comments, respond to questions.

Currently, general users can upload videos, add documents, create discussions, comment and reply; Blogs  content may be limited and always moderated.

To create a new document, go to “New” and click on “Document

Creating Technical Content on the Cisco Support Community

Profile Profileback-2-top.jpg

How do I edit my profile?

Click on your username at the top right hand corner of your CSC screen. This will take you to your profile page.

In the right hand column under Actions click the link entitled "Edit Profile." Then edit or add to your profile.

How do I add a personalized signature automatically to all of my discussion posts/replies?

Follow these steps to create a personalized signature for discussion messages. It will automatically add the signature to all messages you post.

Go to Account > Profile > Edit Profile & Privacy > Enter the desired text in 'Signature' text box > Click "Save"

Actions on the Cisco Support Community - Edit Profile and Privacy   Add a personalized signature to your Cisco Support Community comments

How do I view other member’s profiles?Back to Top

To view other member profiles, simply click on their username.

How do I add a profile picture? What Images can I use?

Click on your username at the top right hand corner of your CSC screen. This will take you to your profile page.

On the right side of the screen, locate "Change Photo & Avatar". The Cisco Support Community retains the right to remove offensive, explicit imagery.

Change profile avatar image on the Cisco Support Community

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How can I hide my display name or email address from my user profile?

To change visibility of your profile details on the Cisco Support Community, login with user ID & password and refer the following navigation.

Cisco Support Community -> Click on Account Icon -> Profile -> Select Edit Profile from the Action Widget
Here you can see your profile information with your name & email. Select Hide option and click on save button.

Can I delete my user account permanently for Cisco Support Community?

Yes, Please send an email to web-help@cisco.com and they will assist you with your needs.

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Cisco Technical Support Mobile Mobile

Cisco Support Community offers a mobile version of its website, designed to help our users to search for information also when you are away from your desktop PC. You can be using most mobile devices, such as a cell phone or a PDA.

Using the Cisco Support Community mobile site, you can search all of our public support communities.

The content you will find is the same as that found on our public website, but optimized for small-screen displays on mobile devices.

To access the site, go to http://supportforums.cisco.mobi using any mobile device equipped with an internet connection.

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Is there a Cisco Support Android Application?

Yes! You can find out more information by searching for  "Cisco Technical Support" in your Google play or by visiting
 
https://play.google.com/store/apps/details?id=com.cisco.swtg_android#?t=W251bGwsMSwxLDIxMiwiY29tLmNpc2NvLnN3dGdfYW5kcm9pZCJd

Is there a Cisco Support iPhone Application?

Yes! You can find out more information by searching for "Cisco Technical Support" in your iTunes or by visiting

http://itunes.apple.com/us/app/cisco-technical-support/id398104252?mt=8

Is there a Cisco Support iPad Application?

Yes! You can find out more information by searching for "Cisco Technical Support" in your iTunes or by visiting
http://itunes.apple.com/us/app/cisco-technical-support/id398104252?mt=8

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Is there User Documentation for the Cisco Technical Support Mobile Applications?

Yes. You can view User Guides by visiting

Android
View or  Download (2.7MB PDF )

iPad
View or Download (3MB PDF)

iPhone
View or Download (1.1 MB PDF)

Where can I find more information about Cisco's Mobile Technical Support?

You can view the  latest news and information about Cisco's Mobile Technical Support on the  mobile page found here.

Is there a Cisco Support Community mobile site?

Cisco Support Community Mobile - .mobi
Yes. The http://supportforums.cisco.mobi mobile site is provided free of charge. Carriers may charge consumers extra to access the internet through their mobile devices. Check with your carrier to get your data price. If you have a WiFi enabled mobile device, the usage would normally be free.

Is there User Documentation for http://supportforums.cisco.mobi site?

Yes.  You can view User Guides by visiting the User Guide document posted in this help community.

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How do I get to the Cisco Support Community mobile site?

You can access the site through your mobile browser. Type in http://supportforums.cisco.mobi, and it will take you to our site.

For other Questions, Read the FAQs;

Documents on the Cisco Support Community Documentsback-2-top.jpg

How do I format content in my document?

To format your document, use the (WYSIWYG editor) in your toolbar.

You may also add links and emoticons, embed images and insert tables.

** Best Practice is use Notepad Accessory or a simple text editor and not to copy/paste from Microsoft Word.

Templates are available to copy and paste HTML as a quick start to formatting your documents:

Check out

How to Format Your Document from a Template for the HTML CODE.

Create a new Document on the Cisco Support Community

How do I embed videos in my document?

To embed a video, click on the Clapboard icon above the camera in the toolbar. You may embed a video from the available sites (YouTube, Vimeo, Veoh, DailyMotion, and Google). After selecting the site, copy/paste the URL for the video or the embed code if offered.

How do I share a document through Social Media sites?back to top

On the leftside of each Document and Discussion, find the Social Media Sharing Buttons floating bar." Clicking one of the icons will connect you to your account to create your post/tweet.  This bar will float down the left margin as you page scroll.

You can also use the Social Reader application in Discussions to automatically share discussions with your Facebook Friends. Find out more >

sharing a document from the Cisco Support Community on facebook, Twitter, Google+, LinkedIn

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How do I share a document with someone who doesn't use CSC?

You can shared Documents directly through your Facebook, Twitter or Linkedin Profiles by clicking on the Share icons on the right side of the document title. On the far right column, you'll find “Send as email” located in the Action widget (typically on the right side).

Enter the email address of the person.

You can include the document as a link or as a PDF attachment in the email.

Can I use documents to post technical questions?back to top

If you have a technical question, the most efficient way to get your answer is to post your question in CSC Discussion Forum. To post, you must be logged in with your Cisco.com credentials.

Note: If you have a pressing issue that needs to be resolved immediately and your business is getting affected by your technical problem, we recommend contacting TAC http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

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I posted a question, how do a respond to a reply?

To post, answer, or reply back to a question in the forum, you must be logged in with your Cisco.com credentials.

Once you are logged in, you can go to the discussion thread you started and to reply to an answer provided, you need to click on the "Reply" button located at the bottom right side of each of the answers provided in the thread.

For example, you post a question and looks like:

Respond to a reply on the Technical Forums on the Cisco Support Community

Then somebody responds and you want to reply to the respond. Go to the message you want to respond and click on "Reply" as shown below.

Replying to a Question on the Cisco Support Community

How do I turn on my email notifications?

At the bottom of the Actions widget in every community there is a "Receive email notifications" link. Click that link to receive notifications for activity in that community.

How do I turn off my email notifications?back to top

There are two ways. In a community that you are receiving notifications from, click on the "Stop email notifications" link in the Actions widget. You can also go to your profile, and click "Edit Preferences" to remove any email notifications as shown below.

Email Notifications on the Cisco Support Community

How do I delete my Document?back to top

When you are logged in, navigate to your post. Look to the right for the "Actions" box. Click "Delete Document" and confirm your action.

Delete a Document on the Cisco Support Community

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How do I add or delete attachments?

In the right Action box, click on "Edit Document." Scroll below the content (wysiwyg) area to "Attach Files." Any previously attached files will appear here. Click to browse/upload your file. To delete a file, look to the right of the filename for the "Remove" action.

Please note: Max Size: 50.0 MB , File types not allowed: .bin, .dms, .lha, .lzh, .exe, .class, .so, .dll, .mpeg, .mpg, .mpe, .qt, .mov, .au, .snd, .mpga, .mp2, .mp3

How do Discussion Ratings Work?

Click here for more information on how ratings work.

Discussions on the Cisco Support Community Discussionsback to top

How do I start a discussion?

To start a discussion you may either hit "Start a Discussion" in the Actions box; or, you may go to "New" and then "Discussion."

Why are topics marked as questions?

Topics are marked as questions so that users can gain points. If the author of the thread marks his/her dicussion topic as a question, he/she has the ability to go back to the discussion and mark a limited number of replies as "Helpful." The users whose replies have been marked as "Helpful" will receive get 5 points.

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Can I use documents to post technical questions?

If you have a technical question, the most efficient way to get your answer is to post your question in CSC Discussion Forum. To post, you must be logged in with your Cisco.com credentials.

Note: If you have a pressing issue that needs to be resolved immediately and your business is getting affected by your technical problem, we recommend contacting TAC http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

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I posted a question, how do a respond to a reply?

To post, answer, or reply back to a question in the forum, you must be logged in with your Cisco.com credentials.

Once you are logged in, you can go to the discussion thread you started and to reply to an answer provided, you need to click on the "Reply" button located at the bottom right side of each of the answers provided in the thread.

For example, you post a question and looks like:

Respond to a Question in the Cisco Technical Support Forums

Then somebody responds and you want to reply to the respond. Go to the message you want to respond and click on "Reply" as shown below.

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I posted a question, how do I mark a reply as 'Correct Answer'?

You can mark/select one or more reply as correct by clicking on the 'Correct Answer' button shown below.Mark Correct Answers on Cisco technical questions

Note: This 'Correct Answer' button will be only visible/available to the poster of the question.


 
 
 

How can I share the discussions I am interested in through Social Media?

sharing technical discussions on Facebook, Twitter, LinkedIn and Google+ from Cisco's technical forums

On the leftside of each Document and Discussion, find the Social Media Sharing Buttons floating bar." Clicking one of the icons will connect you to your account to create your post/tweet.  This bar will float down the left margin as you page scroll.

Cisco Support Community Social Reader for Facebook sharingYou can also use the Social Reader application in Discussions to automatically share discussions with your Facebook Friends. Locate the Log In App on the right side of the discussion. Click to connect with facebook! Learn More >

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What does VIP Endorsed mean?

Endorsements are designed to make high quality responses easier to find on CSC. If you see  on Cisco Support Community you can be assured it is content of high-value. The endorsement capability is only made available to individuals who have proven they are highly technical and can identify top content on Cisco Support Community.

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How do I get points for answering questions?

If the author of the question decides that your reply is helpful, he will mark it as answered and you will receive 5 points. Otherwise, you will get 1 point for your reply. Click here for more information on how ratings work.

How do Discussion Ratings Work?

Click here for more information on how ratings work.

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How do I vote on a Discussion?

You can vote up by an increment of +1 questions that you have an interest in seeing resolved by clicking on the “I have this problem” button. The total count of members who would like to see that question resolved is displayed on the vote button.

A fixed number of points will be assigned per voting range:

  • 1 – 10 votes = 5 points
  • 11 – 25 votes = 10 points
  • 26+ votes = 15 points

In order for the respondent to receive the additional points the question either needs to marked as “resolved” by the author or is “Endorsed”.

Click here for more information on Voting.

How do I turn on my email notifications?back to top

At the bottom of the Actions widget in every community there is a "Receive email notifications" link. Click that link to receive notifications for activity in that community.

Note: For “DISCUSSIONS” only, you can reply via email to the email notifications to post a response. Simply hit reply, type your responses to the discussions & post, directly from your e-mail.

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How do I turn off my email notifications?

There are two ways. In a community that you are receiving notifications from, click on the "Stop email notifications" link in the Actions widget. You can also go to your profile, and click "Edit Preferences" to remove any email notifications as shown below.

Email Notifications on the Cisco Support Community

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How do I share a Discussion through Social Media sites?

On the Left side of the screen of a Discussion, find the Social Media Sharing Buttons." Clicking one of the icons will connect you to your account to create your post/tweet.  This bar will float down the left margin as you page scroll.

Share a Csico Technical Discussion through Social Media

How do I delete my Discussion?

When you are logged in, navigate to your post. Look to the right for the "Actions" box. Click "Delete Thread" and confirm your action.

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Technical Blogs on the Cisco Support Community Blogs

Can I create a Blog Post?

Blogging is open to all registered users on the Cisco Support Community. However, all blogs are moderated for blog style and content. Blogs should be in first-person tone, written in the style of an article or editorial. Please do not post direct questions, needing answers in the blog section. You can also share articles/blogs from other websites quickly by using the Cisco Support Community Toolbar. If you are interested in participating or need help/advice on blogging, please send an email request to cscblog@cisco.com for further consideration.

How do I subscribe to a Blog?

Want to subscribe to a RSS feed for blogs on this system? You've got a couple options. If you want to see when new blogs are created,use the Recent Blogs RSS Feed. You can use the Recent Posts RSS Feed to subscribe to a list of all the blog posts this system and the Recent Comments RSS feed to see all the comments for every blog. Use the User RSS Feed if you'd like to follow posts by a specific user across multiple blogs. Finally, if you're interested in a specific subject, use the Tag RSS Feed,which you can customize by adding a tag (or tags separated by a plus sign) to the end of the RSS feed URL.

Cisco Support Community Technical Blog Feeds

NOTE: A list of feeds for a particular blog is also available by visiting the feeds page on a blog.
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How do I share a blog post to my Social Media sites?

Currently, the only way to share a blog post from the Support Community is by copying/pasting the URL in the address bar and manually posting within the social media outlet of your choice.

How do Blog Ratings Work?

Click here for more information on how ratings work.

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Videos on the Cisco Support Community Video Section

How can I upload a video into the Video Area?

Navigate to the Technical Area where you would like to publish a video. Using the actions menu, select to"Create a Video".
Be sure to include a decription and keywords/keyphrases to maximize search.

What is the maximum file size to upload?

Currently, the maximum size of any file you select to upload is 500MB.

How can I share a Video?

Currently, the only way to share a video from the Support Community is by copying/pasting the URL in the address bar and manually posting within an email or to the social media outlet of your choice.

How do I download a Video?

Currently, the video module does not have download capability.

How do Video Ratings Work?

Click here for more information on how ratings work.

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Technical Forums on the Cisco Support Community Community

How do I invite others to the new CSC?

Go to a community home page. Use the “Invite Friends To Join” feature in the Actions widget: send an email to others who would be interested in the community.

You can add information and personalize the message.

How do I give you feedback on the new CSC?

Click on “Contact Us” located at the top right corner page.

We appreciate your comments.

Contact the Site admins on the Cisco Support Communityback to top


What are tags and tag groups?


Tags are basically keywords you and others assign to  content and use it to locate the content. When you create or edit  content, it's a good idea to make sure that the list of tags assigned to  the content accurately describes what's in it. The best way to do this  is to ask yourself what tags/keywords you would use to look for this  content if you were searching for it.


Popular Tags on the Cisco Support Community

Tag groups collect tags so that you can find content by or assign all of the  collected tags at once. For example, if you wanted to browse content via  a tag group that collected the tags ‘Catalyst_6500’, you'd get all  content to which either tag had been assigned (rather than, say, any  content to which both tags had been assigned).


CSC displays tags in a "tag cloud" where you can click a tag to see the content associated with it.


For  example, if you navigate to a Community space (click Browse, then click  the name of the community), you'll see a tag cloud of popular tags on  the lower left of the page. The tags are listed in alphabetical order,  but that they're displayed in different font sizes. A larger font means a  tag that is assigned to more content.


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Why Tagging is important?


Tags are  the 'Web 2.0' way of categorizing and making content easily searchable.  As a rule of thumb, tag content with words or phrases you might use to  search for it later. Over time, as users apply the same tags to various  types of content, it becomes easier to locate that content since it is  grouped into a category represented by the tag.


How do I apply tags and tag groups?


Tags and tag groups can be assigned to the following content types at the time of creating or editing the content.


  • A document or uploaded file but not its comments.
  • The initial post of a discussion thread but not its replies.
  • A video but not its comments.
  • A blog post but not its comments.


To  assign tags, open the content for editing and scroll to the bottom of  the page. Beneath the editing window, in the Tag box, type the tags you  want to assign to the content you have open. Where possible, it's best  to use tags that already exist which will help assigning tags that CSC  users are already familiar with and that might be assigned to related  content. The easiest way to apply existing tags is to just click the  name of a tag in 'Popular Tags' list; if you know the name of an  existing tag (or if it's not listed), you can also just type it.

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The 'Popular Tags' list at the bottom of the document editing page lists for particular space in which the you are creating the document.

Popular Tags and Keywords on the Cisco Support Community


Auto-suggest Feature: When you start typing characters in Tags field, CSC will automatically  list the available tags so that you can choose the right one for your  content.


auto_suggest_tags.JPG


Tagging Best Practice:

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  • As a general rule, always try to make sure that content you edit has a useful set of tags and tag groups assigned to it.
  • Use  underscore (“_”) character for Tags with more than one word. If you use  a space, you'll turn each word into a separate tag. (e.g.,  Catalyst_6500).


How does the Search box work?

Simply type what you are looking for in "Search." If the pop-up feed is not sufficient, then press "Enter" or click on "View All Results." To further narrow your search, click on "More Options" in the search page. You can then filter results based on community, content type, date, etc.

In a way, profiles are also content because when you search for something, you get profiles, too.

Search Box on the Cisco Support Community

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For tips related to Search, please visit: /search-tips.jspa

How to I keep track of changes to documents & discussions?


To keep track of changes, you need to re-configure the CSC as RSS (Really Simple Syndication) feed or email notifications as explained below.

Actions on the Cisco Support Communityback to top

  • With email notifications, CSC sends you an email; each time content you're interested in, is changed or added. You can also reply and post to CSC via e-mail on your PC and mobile phones by clicking on "Receive email notifications" next to your favorite discussion.
  • Follow this community” feature helps you “Bookmark” the community and creates a link into “Places” widget, hence providing a quick shortcut for you to visit the community. This feature helps a User to customize their experience on the site.

You can follow the workflow to see this feature in action:back to top

  1. Visit a community e.g WAN, Routing and Switching
  2. On “Actions” widget, under "Notifications", click the “Follow this community” action
  3. Visit “Your View” on the CSC's main page Your View.JPG
  4. You will now see a link in “Places” widget

Technical Forums on the Cisco Support Community

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How to I Subscribe to Content types with each of the communities?
  • To subscribe to an RSS feed, click on "View Feeds" under Notifications and select the feed you want to subscribe to. These feeds can be viewed in most browsers or in a feed reader.
  • Alternatively from the list of available communities and sub-communities https://supportforums.cisco.com/community/, click on any community and then go to “View Feeds” under Notification Once there, just select the community from the drop down list to see available feeds as shows below:


WAN Routing and Switching RSS Feeds on the Cisco Support Community

Click here to Read more on "How do I Rate in the Support Forums?"



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Special Programs on the Cisco Support Community Special Programs

What is a Webcast?

Its "web-based seminar“ by seasoned Cisco Experts. An interactive presentation via PowerPoint slide-show allows participants, to experience a live workshop.

Event runs for 60 min for presentation & live Q&A. Instant audience feedback can be generated from live opinion polls. Click here to visit upcoming Webcasts

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What is an Ask the Expert event?

Cisco experts engage in discussions with you, our members, on specific networking issues. Each event runs for a two-week period. Previous "Ask the Expert" Q&As are available on the Community. Use keyword "ask the experts" in the Spotlight Search. Click to find the current Ask the Expert events and archive


What is the Cisco Designated VIP Program?back to top

The Cisco Designated VIP program recognizes the top external individual   contributors in Cisco's online communities, including the Cisco Support   Community (CSC), Cisco Learning Network (CLN) and the Cisco Developers Network (CDN). Community Members who have received this annual designation will have an icon/badge next to their avatar or in their user profile.

Visit the Cisco Designated VIP Community  or vist the document How do I become a Designated VIP?

What is the Community Spotlight Award Program?

The Community Spotlight Awards recognizes members whose significant   contributions designate leadership and commitment to their peers within   their respective communities, including the Cisco Learning Network (CLN)   Cisco Support Community (CSC) and the Cisco Developers Network (CDN).   Spotlight awardees are designed to recognize and thank individuals who   help make our communities the premier online destination for Cisco   enthusiasts.

Each Cisco community may have slightly different Spotlight Awards. Community Members who have received a Spotlight Award will have an icon/badge next to their avatar or in their user profile.

View the list of Awardees or vist the document How do I become a Designated VIP?

What is the Events Top Contributors Program?

The Events Top Contributor Program recognizes Cisco experts  in the Cisco Support Community (CSC) that host technical events (Webcasts, Ask  the Experts, Tech  Talks, and Facebook  Forums.)  With this program, Cisco recognizes the positive, valuable  influence that our top Cisco experts exert on the communities.

Cisco Employees that have received the annual Events Top  Contributor designation will have an icon/badge next to their avatar or in  their profile. Events Top   Contributor

View the list of Awardees or visit the  document Events Top  Contributors Program for more details


Where can I find the Support Communities Social Media Channels?

For the Cisco Support Community:
Find us on Facebook  http://www.facebook.com/CiscoSupportCommunity

Follow Us on Twitter http://twitter.com/cisco_support

Watch onYouTube - http://www.youtube.com/user/ciscosupportchannel

Connect on LinkedIn  https://www.linkedin.com/groups/CSC-Cisco-Support-Community-321001

Find us on Google+ https://plus.google.com/110418616513822966153?prsrc=3


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For The Cisco Support Small Business Community:
YouTube http://www.youtube.com/user/CiscoSmallBusiness

Twitter http://twitter.com/ciscosbsupport


You can find our Social Media Sites by clicking the icons, located at the upper top right side of every page throughout the Support Community.

Social Media Follow us on the Cisco Support Community

Click here for Information on our Browser Bar Search Application, Facebook Application, Twitter Follow the NetPro Application
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Tips & Tricks on the Cisco Support Community Tips and Tricks: Did you know?

  • You can click on the embedded images within documents for a zoomed view.
  • Smaller size images (.jpg, .jpeg & .gif) loads faster than larger size images (.bmp or .png).

Most of the softwares used for capturing screen shots provide option to downsize the images using appropriate file types while saving.

  • Don't copy & paste pictures into the document, instead use "Insert Image" function from the editor panel.
  • You can click on "View as PDF" under the Action widget to see any document in PDF form. Its easier this way to save or print your document.
  • Use underscore (“_”) character for Tags with more than one word. If you use a space, you'll turn each word into a separate tag. (e.g., Catalyst_6500)
  • For “DISCUSSIONS” only, you can reply via email to the email notifications to post a response. Simply hit reply, type your responses to the discussions & post, directly from your e-mail.

Some Technical info/ Best Practicesback to top

When I copy-paste content from a MS-Word document, the formatting does not remain the same, hence what should I do?

On a PC, open up Notepad from your Accessories, then paste your text into it. Note: all formatting, links and images will be removed. Then Copy and paste the text from Notepad into the wysiwyg text editor space in the Document/Blog you are creating. Use the editors Text/font functions to change typeface, colors, styles, formatting, bullets, numbered lists. Additionally use the Insert Video, Insert/upload image to place your media. Use the insert Link button over highlighted text to create anchor text or active links. The insert Link function also provides linking from content directly from the community as well as your browsing history.

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Other General Questions:

What is ‘Report Abuse’?
You can click on 'Report Abuse' button/link to tell CSC Moderators that a particular piece of content might be abusive. This could include content that has language inappropriate to the community.
How can I request a removal of content/attachment posted by another user which contains confidential information?
You may send an email to our feedback alias supportforums-info@cisco.com or alternatively you can click on 'Report Abuse' and provide details.


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Posted September 17, 2009 at 12:45 AM
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