Frequently Asked Questions Document Template

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Nov 25, 2009 11:48 AM
Nov 25th, 2009

NOTE: Check out

How to Format Your Document from a Templatefor the HTML CODE to copy


General Guidelines for Document creation
  • Title of the document: Be specific while giving the Title for the Document. Example

Bad: "Route-tracking feature"

Good: "Configuration and Troubleshooting Route-Tracking feature on FWSM"

  • Make sure that the configurations, screen shots, etc. you use in the document do not contain any confidential or your customer-related information
  • Use the product names in the document in a consistent fashion. Say for example, if you are creating a document on Cisco Unified Communications Manager, Use the same name throughout the document, don’t use Cisco Call manager anywhere in the document.
  • Include the IP addresses in the network diagram for easy reference.
  • The people who read these documents are people who have a problem and need a solution. With that in mind, keep the document as short as possible. Make sure that your document addresses the problem and provides a solution.
  • Do the Spell check before submitting the document.

Note: General Guidelines are only for Information. Make sure to delete this section before publishing the Document.

Introduction

Please provide brief introduction about the topic and mention this document answers frequently asked question about the Cisco Product / Technology.

1. Q1. Question?

A. Answer.

.

2. Q2. Question?

A. Answer

3. Q3. Question?

A. Answer

4. Q4. Question?

A. Answer

Note: Make sure to delete this section before publishing the document

  • Before you start creating a FAQ document, search whether any FAQ document existing on CSC on the same Topic. If so update the existing FAQ document else create a new FAQ document.
  • All recurring questions can be updated in the existing FAQ document.
  • Here is an existing FAQ document example for your reference:

Sample document example 1

Sample document example 2

Related Information

  • Link 1
  • Link 2

Note:

  • Provide the relevant Document/Tool link for reference. Say for example, if you have taken any Product Installation/Configuration Guide as reference for creating this document then you can provide the same link in this section.
  • When you are referring any Tool/link which requires CCO login then Pl mention the same.
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