How to set and collect CUPS traces

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Mar 11, 2010 3:07 PM
Mar 11th, 2010

Setting Traces for presence Engine

1.Log in to the CUPS server administartion

2.In Navigation select Cisco Unified Serviceability.

Administration for presnece.png

3.Select Cofiguration in Traces menu.

4.Select server from the Server.

5.Click Go.

6.Select CUP Servcies from Service Group.

7.Click Go.

select service group.png


8:Select Cisco UP Presence Engine (Active) from Service.

select presence service.png

9.Click Go.

10.Check Trace On.

11.Select Debug from Debug Trace Level.

12.Check Cisco UP Presence Engine Trace Fields.

13.Check Enable All Trace.

setting debug leve presence engine.png

14:Click Save.


Setting trace for Sip proxy service


1.Log in to the CUPS server administartion

2.In Navigation select Cisco Unified Serviceability.

3.Select Cofiguration in Traces menu.

4.Select server from the Server.

5.Click Go.

6.Select  CUP Servcies from Service Group.

7.Click Go.

8:Select Cisco UP SIP Proxy (Active) from Service.

selecting sip proxy service.png

9.Click Go.

10.Check Trace On.

11.Select Debug from Debug Trace Level.

12.Check Cisco UP SIP Proxy Trace Fields.

13.Check Check All Traces.

Sipproxy traces setting.png

14: Click Save.



Collecting Traces Using Real time Monitoring Tool (RTMT)


1.On Presence Administration Console select Application > Plugins Menu.

plugin for RTMT.png

2.Download  Cisco Unified Presence  Real-Time Monitoring Tool -  Windows.

RTMT selection.png

3:When the download finishes, run the installer and step through the on screen instructions.

4:When the installation has completed, run the RTMT application. Specify the Presence server from which you collect traces, as well as the Presence Administartion Console username and password as shown:

RTMT login.png

5.Choose Tools > Trace & Log Central.

RTMT trace and log central.png

6.Double-click Collect Files.

Collect files.png

7.Select the Cisco UP Presence Engine and Cisco UP SIP Proxy service and Server you want to collect the logs. Click Next

select services On RTMT.png

8.Click Next on the next window.

9.Select Absolute Range if you are collecting traces for the previous incident.

finish.png

10.Select From Date/TIme.

start Date.png

11.Select To Date/Time.

select time.png

12:Select Download File Directory.

13:Click Finish.

When Sending traces to Tac Zip the files in to a single folder and attach to Service request.

Related Links:

How to set and collect Logs form Cisco Unified Personal Communicator

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Posted March 11, 2010 at 3:07 PM
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