Documentation - Cisco Smart Business Communication Systems

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Nov 24, 2008 2:36 AM
Nov 24th, 2008

Overview

This page provides links to all documentation relating to the various components of the Smart Business Communications System version 1.1. Please see the Solutions Page for specific product / component release information.

End User Documentation

End User Quick Reference Cards

Two sided documents that are generally printed and folded to provide a ready reference to users of the UC500 system.

  • UC500 Telephony and Messaging System Quick Reference Cards provide a summary of the information included in the IP Phone, Voice Mail Telephony User Interface and Voice Mail Graphical User Interface quick reference cards in a single two sided document.  Use either of these documents, or the separate product quick reference cards below as required.
UC500 System Quick Reference Card - Print and Fold verison A4 Letter
UC500 System Quick Reference Card - Screen View version A4 Letter
7985G - Included in the User Guide, see below
7975G
7970G/7971G-GE
7945G/7965G
7942G/7962G
7905G, 7906G, 7911G, 7912G, 7940G, 7941G, 7960G, 7961G
7936
7935
7931G
7921G
7914
521G/524G
3951
3911

Multimedia IP Phone End User Tutorials

On-line multimedia training tools for IP Phones.  Please note that some features may not be available on UC500 / Unified Communications Express systems.

7970G
7961G / 7961G-GE
7960G
7941G / 7941G-GE
7940G
7912G
7911G/7906G
7905G

End User Product Guides

Detailed product guides for end users of the UC500 system.

  • IP Phone Feature Guide - An overview of features supported by the IP Phone range of products.  Note: Specific feature availability will depend on IP Phone model and system configuration.
  • IP Phone User Guides:
7985G Note: This guide is not specifically written for use with the UC500, some functionality may differ slightly.
7975G
7970G/7971G-GE
7945G/7965G
7942G/7962G
7905G, 7906G, 7911G, 7912G, 7940G, 7941G, 7960G, 7961G
7936Using external microphones with the 7936
7931G
7921G7921G Accessory Guide
7914
521G/524G500 Series Wall Mount
3951
3911

Product Installation and Administration Guides

Guides for System Administrators and Installation Engineers.

Product Installation and Quick Start Guides

Smart Business Communications SystemLocalised Versions may be found here
SBCS Feature Configuration Guide using Cisco Configuration Assistant 1.5/1.6
Cisco Configuration Assistant version 1.5 (Also good for version 1.6) - PDF
SBCS Network Readiness Checklist (doc)padlock.JPG
SBCS Network Readiness Checklist Worksheet (xls)padlock.JPG
Unified Communications 500 Series - PDF
Cisco Catalyst Express 520 Switches - PDF
Cisco 526 Wireless Express Mobility Controller - PDF
Cisco 521 Wireless Express Access Point - PDF
Cisco 871 Router Installation Guide - PDF
ATA186 Telephone Adaptor
Cisco Monitor Director
Cisco Monitor Manager

Product Design and Administation Guides

SBCS version 1.1 System Design Guide
SBCS version 1.1 System Step by Step Implementation Guide
SBCS Teleworker Setup Guide
Cisco Unity Express User Web Interface Guide
Cisco Unity Express Web Interface (GUI) Administrator Guide
Unified CallConnector Server version 1.4 Administrator Guide
Unified CallConnector Troubleshooting Guide
Unified CallConnector Mobility Service Administrator Guide
Unified CallConnector for Microsoft Dynamics CRM 3.0 Installation and Configuration Guide - PDF
Unified CallConnector for Salesforce.com Installation and User Guide
ATA186 Administration Guide
Cisco VPN Client Administrator Guide
Nokia Intellisync Call Connect Client Deployment Guide
7921_Phones_in_SBCS_Environment_Configuration_Guide
Voice over Wireless LAN Design Guide (Not SBCS Specific)
Enterprise Mobility Design Guide (Not SBCS Specific)

Advanced System Administration Guides

The following guides require access to and use of system command line interfaces.  In general, Cisco Configuration Agent should be used to configure the UC500.  Some more advanced features may, however, require the use of the following guides - please seek assistance before using the command line interface if you are unsure.

Communications Manager Express
Unified Communications Manager Express System Administrator Guide
Configuring FXS port supplementary services
Fax Gateway Configuration Guide
B-ACD Configuration ExampleIOS B-ACD Config Guide
Cisco Unity Express
Cisco Unity Express 3.0 Install & Upgrade Guide
Cisco Unity Express 3.0 Voice Mail and Auto Attendant Administrator Guide

Command References

The following command references should be used with the advanced administrator guides listed above.  Please seek assistance before using system command line interfaces if you are unfamiliar with them.

Release Notes

Release Notes for selected products

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Comments

Robert Tomohamat Fri, 03/27/2009 - 07:45

Hi team,

Please share the plans for localising the quick reference guide for the 521/524 phones. We'd like to have this document in Dutch.

Thanks!

Rober.t

amontill Tue, 03/31/2009 - 07:59

Dear Robert;

There are no short term plans to localize the Quick Reference Guide for these phones.

Regards
Alberto

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