Overview
The heart of the Cisco Smart Business Communication System is the UC500. The UC 500 is powered by Cisco Unified Communications Manager Express and Cisco Unity Express.This platform supports the portfolio of Cisco Unified IP Phones including the softphone Cisco IP Communicator, Internet connectivity with firewall protection, virtual private networks (VPNs), and wireless LAN access for reliable, highly secure communications.
Product Information
Cisco Unified Communications 500 Series for Small Business Datasheet
Supported Software, Firmware, Locales, and Languages for Cisco Unifed 500 Series UC520-4.2(0)
UC520 Software License Upgrades
Basic Setup & Configuration
Getting Started Guide for the Cisco Unified Communications 500 Series
Cisco Smart Business Communications System Setup 1.2 (English)
SOLUTIONS
Voice
Skype integration by Stonevoice (www.stonevoice.com)
Routing & Switching
Wireless
Device Configuration and Administration
Security
FAQ
SBCS Tutorial VoD's
Phone Overview
SBCS phone portfolio overview - This SBCS Tutorial VoD gives an overview of the phones supported in SBCS. It highlights the various features each phone supports.
UC500 Management
Cisco Configuration Assistant (CCA) 1.5 Overview - This SBCS Tutorial VoD provides an overview of the voice, wireless and system features introduced in Cisco Configuration Assistant (CCA) 1.5.
How to install Cisco Configuration Assistant - This SBCS Tutorial VoD shows the steps for installing Cisco Configuration Assistant onto a PC.
Cisco Configuration Assistant (CCA) 1.9 Overview - This SBCS VoD provides an overview of the major enhancements for CCA 1.9.
How to access UC520 command line interface - This SBCS Tutorial VoD describes how to get access to the IOS command line interface using Telnet and serial console cable. In order to configure UC520 using IOS CLI, users must first gain access to the console and CLI.
How to backup UC520 configuration using CCA - This SBCS Tutorial VoD goes through the steps of using Cisco Configuration Assistant to backup the configuration on the UC520. This will backup IOS configuration, voicemail configuration and voicemail messages.
How to restore UC520 to factory default configuration - This SBCS Tutorial VoD goes through the steps of using IOS Command Line Interface to restore a UC520 to factory default configuration.
UC500 System Level Features
Implementing PSTN Connections - This lab guides you through setting up the SBCS / Cisco Unified CallManager Express PSTN trunks.
How to Configure a T1 or E1 Voice Circuit using CCA - This SBCS Tutorial VoD explains the steps for configuring T1 or E1 voice circuits on the UC500 using Cisco Configuration Assistant(CCA).
How to configure SIP trunking - This SBCS Tutorial VoD goes through the steps of using CCA and IOS CLI to configure SIP trunking on UC520. SIP trunking is a VoIP technology offered by the service providers to provide toll call quality voice to the businesses.
Implementing Calling Privileges - This lab guides you through setting up the SBCS / Cisco Unified CallManager Express Class of Restriction.
Implementing Basic Call Coverage - This lab guides you through setting up the SBCS /Cisco Unified CallManager Express basic Call Coverage features.
Implementing Basic Auto Call Distribution - This lab guides you through setting up the SBCS / Cisco Unified CallManager Express B-ACD operation.
Implementing H.323 Interworking - This lab guides you through setting up the SBCS / Cisco Unified CallManager Express H.323 interworking.
Implementing SIP Interworking - This lab guides you through setting up the SBCS / Cisco Unified CallManager Express SIP interworking.
How to configure firewall using CCA - This SBCS Tutorial VoD goes through the steps of using Cisco Configuration Assistant (CCA) to configure the firewall feature on UC520.
How to create a CCA community - This SBCS Tutorial VoD shows how to create community in Cisco Configuration Assistant (CCA). Community is a collection of devices managed by CCA. A device not in a community can not be managed by CCA even if it still appears in CCA topology view.
Applications
Cisco Unified CallConnector Client Install - This SBCS Tutorial VoD details how to setup and install a UCC client. The VOD also covers how to use some of the features available with UCC client such as click-to-dial, magic wan and inbound screen pop-up.
Cisco Unified CallConnector Client Server Mode - This SBCS Tutorial VoD details how to setup and install a UCC client to operate with a UCC server. It highlights some of the features available to the UCC client when operating with a UCC server, such as having access to IM, presence, and call logs.
Cisco Unified CallConnector Mobility Solution - This SBCS Tutorial covers the Cisco Unified CallConnector Mobility solution. The Cisco Unified CallConnector Mobility solution enables small businesses to have a mobility solution for their employees. Some highlights of the solution include Single Number Reach (SNR) functionality, presence and location status across multiple sites, and the ability to make business calls remotely. The solution increases mobility for the workforce while reducing missed opportunities with a Single Number Reach number.
Cisco UC500 supports the Cisco Unified CME TAPI Interface for integration of other 3rd party applications. For more information on the TAPI interfaces, please refer to the following links:
[TAPI Developer Guide for Cisco CME/SRST]
[Cisco Unified CME TAPI Phone Device]
Voice Conferencing
Configuring Hardware Conferencing - This SBCS Tutorial VoD goes through the procedure to set up a CME system to use hardware conferencing capabilities. This VOD includes instructions on how to set up and use both an ad-hoc and meet-me conference.
Voicemail
Initial Voicemail Setup - In this lab you will configure SBCS / Cisco CallManager Express (CME)in preparation for Cisco Unity Express (CUE) integration.
How to customize auto attendant (AA) - This SBCS Tutorial VoD goes through the steps of using Cisco Unity Express GUI on UC520 to configure and customize auto attendant (AA) for a given business.
Managing Voicemail Users - This lab has you manage SBCS / Cisco Unity Express users using either the command line or the graphical user interface.
Configuring Voicemail Features - This lab has you configure SBCS / Cisco Unity Express voicemail features.
Voicemail Access & Message Notification - This lab has you perform a number of tasks to enable communication between Cisco Unity Express voicemail systems.
End-User Phone Features
End-User IP Phone and Voice Mail Quick Reference and User Guides can be found on this page. Plus guides for applications like CallConnector
Push - To - Talk - This SBCS Tutorial VoD goes through the procedure to enable Push-to-talk capabilities on a SBCS / CME system using a 7921 IP Phone.
Implementing IP Phones - This SBCS lab guides you through setting up the SBCS / Cisco Unified CallManager Express ephones.
How to configure line monitor using IOS CLI - This SBCS Tutorial VoD goes through the steps of using IOS CLI to configure the line monitor feature on the UC520. Line monitor feature allows an attendant to see the status of an extension.
How to configure line label using IOS command line interface - This VoD goes through the steps of using IOS CLI to configure the line label feature on the UC520. Use line label feature to label a line to display a more meaningful string on the phone such as person's name.
How to configure shared line using IOS command line interface - This SBCS Tutorial VoD goes through the steps of using IOS CLI to configure the shared line on the UC520. Use shared line feature to allow multiple phones to share the same extension number and ring when that extension is called.
