Cisco Unified CallConnector for Microsoft Windows - Cisco Unified CallConnectors Support - Cisco Smart Business Communication

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Nov 25, 2008 11:17 PM
Nov 25th, 2008
                                                                                                  

Overview

An integral part of the SBCS and CME family of products, Cisco Unified CallConnector for Microsoft Windows is a desktop solution integrated with Cisco Unified Communications Manager Express (formerly known as Cisco Unified CallManager Express) that delivers easy-to-use call control, presence, and mobility features to end users, facilitating increased productivity and more effective communications. Cisco Unified CallConnector for Microsoft Windows uses toolbars within common applications such as Microsoft Outlook and Internet Explorer, providing transparent desktop integration and giving users new and easy ways to work smarter and faster.

Latest News on March 7, 2009

Cisco Unified CallConnector (UCC) version 1.5.0.23 General Availibility software is now available for download. To download the software, please go to the following website: http://www.cisco.com/cgi-bin/tablebuild.pl/callconnector-ms

In addition to having software fixes, the latest UCC software adds additional features for both UCC client and UCC server.

GENERAL SOFTWARE UPDATES:

  • Cisco Unified CallConnector version 1.5.0.23 is certified for the following versions of Cisco Unified CME and Windows operating systems.

Cisco Unified CME VersionCisco IOS Version
Cisco Unified CME 4.112.4(15)T7 and later
Cisco Unified CME 4.212.4(XW) and later (for use with UC500s)
Cisco Unified CME 7.012.4(20)T1 and later

Cisco Unified CallConnectorWindows Operating Systems supported
Cisco Unified CallConnector Client● Microsoft Windows XP Professional (Service Pack 2 or later) - 32 bit only
● Windows Vista - 32 bit only
Cisco Unified CallConnector Server/Mobility● Microsoft Windows XP Professional (Service Pack 2 or later) - 32 and 64 bit
● Windows Vista - 32 bit and 64 bit
● Windows Server 2008 - 32 and 64 bit
● Windows Small Business Server - 32 and 64 bit

IP Phone TypesIP Phone Models
Cisco SCCP IP Phones● Cisco Unified IP Phone 7902, 793x, and 7985 and analog phones are not supported.
SIP IP Phones● SIP phones are not supported.
Analog Phones with Adapters● Cisco ATA 186, Cisco ATA 188 and Cisco VG200 Series Analog Gateways with SCCP FXS ports are not supported.



UCC CLIENT UPDATE:

  • Support for Octal-lines using CME 4.3/7.0
  • Support for overlay and watch lines on CME



UCC MOBILITY:

  • Additional support for Transfer to Voicemail softkey, which removes the requirement of having to use the "directxfer.aef" script


GUI LOCALIZATION UPDATE: Version 1.5 supports user selectable language for the user interface. Currently two languages, English and French have release level translation. The following additional languages have been included with beta level translations only

  • Danish :
  • Dutch
  • Finnish
  • German
  • Portuguese
  • Norwegian
  • Swedish
  • Italian


Introduction

1. Cisco Unified CallConnector Marketing

Enhanced user productivity with Cisco Unified CallConnector

2. Cisco Unified CallConnector Client

The Cisco Unified CallConnector (UCC) client provides a user the ability to integrate their desktop with their IP Phone.

  • When the Cisco Unified CallConnector client runs as a standalone client, it provides the user access to features such as quick search for contacts, click-to-dial functionality, highlight any number and click to dial, inbound popup with caller-id from Outlook and integration with Outlook contacts.

For a description of specific features available with the Cisco Unified CallConnector Client, click here:

3. Cisco Unified CallConnector Server

The Cisco Unified CallConnector Server can support up to 10 CME systems with up to 250 users across multiple CME sites.

  • When the UCC client connects to a UCC server, it allows the user to have access to presence and location information and instant messaging capabilities.  Additionally, it allows the user to view the call logs from Internet Explorer or Outlook.  The call logs that can be viewed are:  All calls, placed calls, missed calls, and received calls.

Contacts.jpg

Status3.jpg

For a description of specific features available with the Cisco Unified CallConnector Server solution, click here:

4. Cisco Unified CallConnector Mobility

The Cisco Unified CallConnector Mobility service is an add-on software that runs in conjunction with the UCC server.  The UCC Mobility service software is required to run co-resident with the UCC Server.

Features include the following:

  • Single-number reach-Cisco Unified Communications Manager Express users can now provide a single phone number to their business contacts and be immediately connected to their business calls at the most convenient and available telephone.
  • Single voicemail box-If the user is unreachable at the specified single business number, Cisco Unified CallConnector Mobility will forward the call to voice mail, using the Cisco Unity Express.
  • User-customizable rules for routing-Cisco Unified CallConnector Mobility is fully integrated with the Cisco Unified CallConnector for Microsoft Office toolbars to allow users to set up rules based on availability and location to specify the reach numbers and routing for business calls.
  • Integration with presence status-Call-handling automation rules can be based on the presence status of the user; as the status changes, call-routing rules are triggered automatically. The Cisco Unified CallConnector for Microsoft Office allows users to change both availability (available, busy, away, or unavailable) and location (work, home, on the road, etc.), which can also set call-routing rules.
  • Device switching without interrupting calls-With Cisco Unified CallConnector Mobility, single-number-reach calls can be bridged on the IP phone to allow mobile workers to continue the call after they arrive at the office and take advantage of speakerphone or other IP phone services. The call can be continued at either device without interruption, and users can use the best available IP phone or mobile device.
  • The Cisco Unified CallConnector Mobility service allows a user using a UCC client to have access to SNR capabilities.  The user can configure conditional rules based on date, time of day, location, and presence to route calls to up to 4 destinations simultaneously.
  • The Cisco Unified CallConnector Mobility service also allows a user to have access to advance mid-call features. The mid-call features allow a user to transfer a call to voicemail or IP Phone, park a call, and also set up a conference.
  • In addition to having access to mid-call features, the UCC user can have access to Dial-in System Access (DISA) features.  The DISA features allows users to remotely make business calls that appear to be initiated from the company, to set up conferences, and to change presence and location information dynamically while on the phone.

For a description of specific features available with the Cisco Unified CallConnector Mobility solution, click here:

5. Cisco Unified CallConnector for Microsoft Windows Release Notes

Release Notes for Cisco Unified CallConnector for Microsoft Windows can be found here.

FAQ

The Cisco Unified CallConnector Solution is comprised of 3 software solutions which work together to provide desktop integration with telephony service, presence and location information, instant messaging, calls logs and mobility with Single Number Reach (SNR).

6. Does Cisco Unified CallConnector integrate with Cisco Communications Manager?

At this time, there are no plans to integrate UCC with Communications Manager – it only integrates with Cisco Communications Manager Express.

7. Which licenses do I have to buy for Cisco Unified CallConnector?

SW-UCC-CME=  is the top level SKU, of which quantity of 1 should be ordered.  This SKU is a zero dollar lead SKU.

SW-UCC-CLIENT-1, SW-UCC-SERVER and SW-UCC-MOBILITY are options under SW-UCC-CME.

All three of these items need to be included as order options to support a complete mobility solution.  Of course, the number of SW-UCC-CLIENT-1 items that are specified should reflect the number of users, as one client is needed per user.

8. Does Cisco UCC work with CUPS?

Cisco Unified CallConnector Personal does not work with CUPS and won't support any type of integration with CUPS currently.

9. Is the Cisco UCC Client supported in a Mac OS X environment?

We don’t have mac version of the UCC client at this time.  We are looking at a browser client for Mac and PC down the road, but won’t be for many months at this point.

10. Can you use both Cisco UCC for Microsoft Windows and Cisco Unified CallConnector for Microsoft/Salesforce.com CRM simultaneously? 

Presently you can only use 1 of the applications at any given time to integrate your Cisco IP Phone with your PC.

11. Can you use run Cisco UCC Client with Cisco IP Communicator?

Yes.  The Cisco UCC Client can be integrated with a hard phone or soft phone at the CME Site or at a remote site.

12. What are the PC requirements for Cisco UCC Personal and Server/Mobility versions?

13. Does Cisco UCC work in a Citrix or terminal service environment

No. Cisco Unified CallConnector is not presently supported in either a Citrix or terminal service environment.

14. Does the UCC client work with extension mobility on CME?

No.  The UCC client does not work with extension mobility.


The UCC Client does work with extension mobility. However, the phone credentials that have to configured as the actual usesrname and password are the credentials of the profile that's active on the phone when using the the UCC client.

15. Does Cisco UCC work with all Cisco phones?

Cisco UCC works with all SCCP 7900 series IP Phones with CME on the ISR or UC500. For UC500 customers they can choose the 7900 series, or the CP-52xG series or the SPA500 Series IP phones phones.  Cisco UCC does not work with Cisco or third party SIP based phones.

16. Other Frequently Asked Questions

17. Cisco Unified CallConnector Supported Languages

As of Cisco Unified CallConnector version 1.5, the following languages are supported.

LanguageSupport
English

Y

French

Y

Italian

Y

German

Y

Spanish

Y

Danish

Y

Dutch

Y

Finnish

Y

Portugese

Y

Norwegian

Y

Swedish

Y

Ordering Guides

The attached presentation provides detailed information on how to order Cisco Unified CallConnector:

Configuration Guides

2. Cisco Unified CallConnector Client

The Cisco Unified CallConnector (UCC) Client provides a tool to integrate your desktop with your telephony. The following document provides details on how to install and set up your UCC client on your desktop.

    19.

    3. Cisco Unified CallConnector Server

    The Cisco Unified CallConnector Server install guide can be found at the following link:

    19.

    22. Cisco Unified CallConnector Mobility Server

    The Cisco Unified CallConnector Mobility Service install guide can be found at the following link:

      23. UCC Sample DialPlan Configuration

      UCC 10 Digit Local Dial Config Guide

      UCC Dial Plan setup for Australia/New Zealand

      UCC Dial Plan setup for Germany

      UCC Dial Plan setup for Austria

      24. Cisco Unified CallConnector Troubleshooting Guide

      Use the following link to help troubleshoot Cisco Unified CallConnector related issues.  The current guide has troubleshooting steps for the Cisco Unified CallConnector client.  An updated troubleshooting guide will be provided for the Cisco Unified CallConnector Server and Mobility Service in the future.

      25. Communications Manager Express (CME) Hardware Conferencing Configuration Guide

      In order to use mid-call and DISA features available with the Cisco Unified CallConnector Mobility solution, a system administrator needs to enable hardware conferencing on the CME.  The following application note describes how to enable hardware conferencing on a CME system.

      26. Radius Configuration on CME

      One of the configuration requirements on CME for UCC Server/Mobility integration is to configure radius authentication.  The radius messages are sent from CME to the radius server (UCC Server) to update phone status. The following is a sample configuration for the CLI:

      aaa new-model

      aaa group server radius uccserver

        server 192.168.10.254 auth-port 1645 acct-port 1646

      aaa accounting update newinfo

      aaa accounting connection h323 start-stop broadcast group uccserver

      aaa session-id common

      gw-accounting syslog

      gw-accounting aaa

        radius-server host 192.168.10.254 auth-port 1645 acct-port 1646

      radius-server key cisco

      radius-server vsa send accounting

      ip radius source-interface vlan 1

      Notes for the above configuration:

      • The UCC Server has an IP Address of  "192.168.10.254"
      • The "acct-port 1646" needs to mirror what is configured on the UCC Server
      • The radius-server key - "cisco" needs to match the key configured on the UCC server
      • IMPORTANT: If you have multiple interfaces (configured with IP addresses) on your CME, you need to specify the interface from which the radius messages will be sent.  In the example above, the radius messages will be sourced from Vlan 1.

      27. Cisco Unified CallConnector Technical White Papers

      Cisco Unified CallConnector Server Technical White paper
      The following Technical White Paper is a configuration guide that outlines how to integrate a single Cisco Unified CallConnector Server (without mobility) with multiple UC500 systems to provide presence, location, and instant messaging across multiple UC500 sites.

      Cisco Unified CallConnector Mobility Technical White Paper
      The following Technical White Paper is a configuration guide that outlines how to integrate a single Cisco Unified CallConnector Server/Mobility solution with multiple UC500 systems to provide presence, location and mobility functionality across multiple UC500 sites.

      Troubleshooting Modules

      Training

      The following Powerpoint presentations were delivered in March of 2009 for the Cisco Unified CallConnector Partner Installation and Troubleshooting Technical Training:

      Average Rating: 0 (0 ratings)

      Comments

      David Hornstein Mon, 04/04/2011 - 07:02

      Hi Joel,

      There is two types of CallConnector software, Smart Call Connector for UC540 and UC560  and Unified Call Connector software for ISR or ISRG2  CME installs.  I have not mentioned below the UCC or SCC  operator console or free standlone SCC or UCC toolbars.

      1.      Smart Call Connector  for Uc540 and UC560  uses;

      Taken From: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps10585/data_sheet_c78-601274.html

      Ordering Information

      Product Name

      Part   Number

      Cisco   Smart CallConnector Server (Includes 8 Advanced Client user licenses)

      L-SW-SCC-SERVER

      Small   Business Support for Cisco Smart CallConnector Server

      CON-SBS-SVC4

      Cisco   Smart CallConnector Advanced Client (8 additional user licenses)

      L-SW-SCC-8ADVANCED

      Small   Business Support for Cisco Smart CallConnector Advanced Client

      CON-SBS-SVC3

      2.      Unified call Connector for ISR CME or ISRG2 and CME

      Taken from http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/data_sheet_c78-655142.html

      Ordering Information

      Product   Name

      Part Number

      Cisco Unified CallConnector   Server (Includes 8 Advanced Client user licenses)

      SW-UCC-SERVER

      SMARTNet   Support for Cisco Unified CallConnector Server

      CON-SAU-UCCSERV

      Cisco   Unified CallConnector Advanced Client (8 additional user licenses)

      L-SW-UCC-8ADVANCED

      SMARTNet   Support for Cisco Unified CallConnector Advanced Client

      CON-SAU-UCC8AD

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