UC 500 Software Packs


Thu, 07/25/2013 - 12:29
Sep 15th, 2009

General Information

The UC 500 Software Packs bundle all the necessary files for the UC 500 Series platform. The files include UC 500 IOS image, voicemail and automated attendant CUE software, IP Phone firmware files, and multiple TAR/archive files for various components of the UC 500 (for example vlan information, default configuration files for each product SKU, ringer files for IP Phones, music-on-hold files, background images for colored IP Phones, etc.). The UC 500 Software Packs are thoroughly tested with CCA releases and are pre-installed on UC 500 shipped from Cisco.

For any questions relating to the UC 500 Software Packs please email [email protected].

To download the latest UC 500 Series software go here:


For the latest CCA software go here:


For the latest OM software go here:


Software Pack Roadmap

Note: Timelines & Releases are tentative and are subjected to change













15.0(1)XA3a8. (Beta)

1. Software Pack 8.0.3 was only released as a BETA release.

2. Software Pack 8.0.5 was an unplanned release in response to CSCti85760" target="_blank">CSCti85760

Phone Firmware Matrix






SPA 51x























1.2.1 / 1.3.1

1.2.1 / 1.3.1

  • Firmware version 8.1.17 will be the last release for the CP-52X model phones bundled with the Software Packs.

MD5 Checksum

A UC 500 Software Pack contains a bundle of various software components resulting to a large zip file - E.g. 300MB. To validate the integrity of the Software Pack before use with CCA the checksum of the Software Pack can be compared to the MD5 checksum posted here. A program like FSUM can be used to compute the checksum-


C:\SWP\8.0.5>fsum UC5*

SlavaSoft Optimizing Checksum Utility - fsum 2.52.00337
Implemented using SlavaSoft QuickHash Library <www.slavasoft.com>
Copyright (C) SlavaSoft Inc. 1999-2007. All rights reserved.

; SlavaSoft Optimizing Checksum Utility - fsum 2.52.00337 <www.slavasoft.com>
; Generated on 11/30/10 at 17:26:58
0a3f57b0a86e31b79cfe44e9503fb376 *UC520_8.0.5.zip
335b94e433d26f2c792e46072000122f *UC540_8.0.5.zip
f49be072816f67e92d3c45aca89a5215 *UC560_8.0.5.zip





General Announcements

CHRIS YEO Sun, 07/04/2010 - 20:42


Is the download page broken, I haven't been able to get there for the last few weeks.



David Harper Sun, 07/04/2010 - 22:38

It is working for me at the moment.  What URL are you using?

Looking at the doc above, I see that although the target of the link was changed to the support forums as part of the migration we performed a few weeks back, the actual text shown on the page shows the old myciscocommunity location.  Was that the URL you were trying?  In any case, I'll correct the doc now.



CHRIS YEO Sun, 07/04/2010 - 22:42


Server not found

Firefox can't find the server at upload.cisco.com.

    *   Check the address for typing errors such as

          ww.example.com instead of

    *   If you are unable to load any pages, check your computer's network

    *   If your computer or network is protected by a firewall or proxy, make sure
          that Firefox is permitted to access the Web.

IE presents a similar error.

David Harper Sun, 07/04/2010 - 23:30

That's a bad sign.  When I click on the URL you have listed, I get there straight away.  This sounds a bit like a DNS issue, which means it may be a service provider problem.  One thing you could try is creating an entry in your hosts file for upload.cisco.com (currently resolving to for me) and see if that starts working.  That's only really a temporary fix though, and if it does work, I'd speak to whoever administers your DNS to get the problem fixed properly.

If that doesn't fix it, try pinging the address I provided.  It should respond, so if that doesn't work, then there may be a routing problem.  Assuming you can get to google or yahoo or any other major website from the same PC, then again, we are looking at an ISP problem.

Hope that helps.



CHRIS YEO Wed, 07/21/2010 - 18:20


I have done some more testing... here is the results...  I have a Windows 2008 Domain Controller that does that dns for me internally...  Here are the commands and results:

Default Server:  pcs-dc.mydomain.local
Address:  10.x.y.z

> set type=ns
> upload.cisco.com
Server:  pcs-dc.mydomain.local
Address:  10.x.y.z

Non-authoritative answer:
upload.cisco.com        nameserver = sjck-dmz-gss1.cisco.com
upload.cisco.com        nameserver = rcdn9-14p-dcz05n-gss1.cisco.com
upload.cisco.com        nameserver = rtp5-dmz-gss1.cisco.com

sjck-dmz-gss1.cisco.com internet address =
rcdn9-14p-dcz05n-gss1.cisco.com internet address =
rtp5-dmz-gss1.cisco.com internet address =
> set type=a
> upload.cisco.com
Server:  pcs-dc.mydomain.local
Address:  10.x.y.z

*** pcs-dc.mydomain.local can't find upload.cisco.com: Server failed

When I run these same commands against my isp dns:

> server 142.x.y.z
Default Server:  orion.externaldns
Address:  142.x.y.z

> set type=ns
> upload.cisco.com
Server:  orion.externaldns
Address:  142.x.y.z

*** No name server (NS) records available for upload.cisco.com
> set type=a
> upload.cisco.com
Server:  orion.externaldns
Address:  142.x.y.z

Non-authoritative answer:
Name:    upload.cisco.com

This leads me to belive that Cisco is osmehow breaking dns, or microsoft 2008 dns is breaking cisco.com.

John Platts Fri, 06/18/2010 - 18:41

I believe that there is a typo in the 8.1.0 software pack IOS version. I noticed that the IOS version listed in the 8.1.0 software pack release says 15.1(1)T2. Should that be a different 15.1(1) branch, or should that be 15.1(2)T? I know that IOS 15.1(1)T branch includes CME 8.0 and that IOS 15.1(2)T contains CME 8.1.

Steven DiStefano Sun, 06/20/2010 - 05:45

The doc is correct (no typo),

15.1(1)T2 from the 15.1(1) branch.   We are moving off of XA after the XA3.

15.2(1)T isnt ready for prime time yet, and we usually allow it to release and operate for a while before we take it.

John Platts Mon, 08/30/2010 - 09:17

I have noticed that Cisco is planning on releasing CME 8.5 late this year. When will the 8.5.0 software pack for the UC500 platforms become available? Will the 8.5.0 software pack be an early adopter release, or will the 8.5.0 software pack be a default software pack release? What version of CCA will support the 8.5.0 software pack release? What version of CUE will be included in the 8.5.0 software pack release?

antyeung Thu, 09/02/2010 - 08:39

The release of the default software pack is coordinated with the release of CCA. SWP 8.1.0 will be released with CCA 3.0 and the next SWP will be released with the following release of CCA. We are still working out the roadmap and features to include in the following SWP and will be sure to update this page when everything is finalized. However, we hope to include CME 8.5 in the SWP following SWP 8.1.0. As for the CUE version we hope to include CUE 8.5. However that all depends on the outcome of solutions testing.

gregatatt Tue, 10/12/2010 - 10:29

I'm looking for some info on support for the 9900 series on the UC 500's.

Another site/forum lists CME 8.5 as the first version to support the 9900 series.

When will CME 8.5 become part of the UC 500 image?
Will 9900 support be available for the UC500 series before CME 8.5?


Steven DiStefano Tue, 10/12/2010 - 10:41

Forward looking for UC500 since this will require CCA to provision the phones using SIP (not SCCP), so is on the roadmap, but cant commit it at this point.

glanders Tue, 10/12/2010 - 13:33

I would also add to Steve's comments.

Just because it's in CME/CUE doesn't mean it will be in UC5xx or even on the roadmap. While UC5xx is based on that software, it is designed for a different audience and need. Clearly, some features will be, but others may not...The reverse it true as well - example - SPA5xx Phones, not available on CME.

David Harper Tue, 10/12/2010 - 21:34

It's probably also worth mentioning the CME 8.5 is not available on *any* platform yet, other than as beta code.  It is not due to be released for a few more weeks.



gregatatt Fri, 10/22/2010 - 05:46

I've ben out of town, and am just getting to follow up on the postings to my original question about 9900 support on the UC 500.

Yes, I understand that 8.5 isn't available on any platform yet, I was just wondering if it was planned for that version, and more importantly, if it was not, I wanted to be another voice asking for it to be supported.

Yes, CCA support would eventually be required for SIP, but it doesn't support SIP now, and I have my 7975's running SIP, and did the config with the command line.

So, maybe there could be support added, and then in a later release, add CCA suuport for the series.

Thanks again for the replies.

John Platts Wed, 11/17/2010 - 15:50

Is CUE updated to 8.0.3 for the UC520 and UC540 platforms in 8.0.5 and 8.1.0, or is the updated CUE only for the UC560 platform?

antyeung Tue, 11/30/2010 - 15:19

They have been posted on the Support Community File Exchange and also on CCO. Let me know if there are any problems.

stacy.thompson Wed, 12/01/2010 - 14:34

Where can I locate info or a guide about CUE 8.0.3? I realize we will need to use CCA, but I need info about CUE for my UC520's...  Is this CUE GUI still misisng the extensions and users?

David Harper Wed, 12/01/2010 - 16:45

You can find documentation and other details linked off the CUE product page at www.cisco.com/go/cue.  And yes, the CUE GUI no longer has the extensions and users piece.  That was really the CUE GUI embedding part of the CME web pages, which are no longer being supported.  Because the CME GUI was no longer being maintained, the CUE team removed the embedding from the CUE GUI.



MatthewGillard Thu, 10/21/2010 - 14:12

Hi People, i've never posted here before but feel that i've discovered something rather odd with the above list of phones / software versions.

I have a client who has a premises in another building - and has been told they have to have white phones on the desks at reception, after spending sometime tracking down white cisco phones - i found the 6941's..

After 30 minute conversation with Pre-sales / TAC - I was told there is no way that a 6941 will work on a UC560 that we have..

I bought the phones anyway - in hope that we would be able to get it working somehow, so imagine my shock when I simply plugged in the phone to the network - it registered, is completely useable, has full use of the softkeys etc.

In CCA now i see that the phone comes up as type '6941' but when making changes through the gui it claims an error due to the phone not being supported...  so now i have to do everything from the web interface to change phones around or command line..

anyone got any idea

a) why I was told it wouldn't work

b) why it does in fact plug in and work to a UC560

c) is there a timeframe for when CCA will agree with the system on the UC?

Matthew Gillard

Swift Technology Group

David Harper Thu, 10/21/2010 - 14:36

Hi Matthew,

Not work is not quite the same as not supported.  We are in the process of adding support for the 6900 phones to the UC500 platforms, and as you have found, the actual UC500 software now does recognise the phones.  The piece that is missing still is for CCA to be able to recognise and configure those phones, and until that is there, we are not able to support the 6900s with the UC500.  CCA support is slated for the 3.0 release which we hope to have out by the end of the year.



MatthewGillard Thu, 10/21/2010 - 15:38

Is there a Beta of the 3.0? How can i get involved in this sort of thing?

I support about 8 sites with these devices and would be keen to be a bit more into dev..

gregatatt Wed, 12/01/2010 - 07:26

If the 6900 series is not yet supported, but does work with the UC500, does the same hold for the 9900 series?

David Harper Wed, 12/01/2010 - 16:42

Nope.  The 8.5 software is not yet available for the UC500.  You will need to be patient a little while longer.  Once the 8.5 software bundle has been released, then the 9900 phones will be in a similar position to the 6900s now - technically possible, but not supported.



gregatatt Thu, 12/02/2010 - 06:24

Thanks for the update/clarification Dave. 

"You will need to be patient a little while longer" ...  That sounds promising...

Any eta/guidance/general plan.... that you can share on 8.5 being available for UC500?

antyeung Thu, 12/02/2010 - 11:10

Depending on the schedule we hope to bundle CME 8.6 in the next Software Pack. If not CME 8.6 it will be CME 8.5.

David Harper Thu, 12/02/2010 - 21:54

I may have raised some unreasonably high hopes with my 'little while' comment.  Anthony will correct me if I have this wrong as he is the master of all things software bundle, but the next software bundle released will be 8.1.0 sometime in the next week or two I think.  The 8.5/8.6 bundle will be the one after that.  Typically we have around three months or so between major releases, so I would expect this should be around the March/April timeframe.

So a little while is still a few months I'm afraid.



gregatatt Fri, 12/03/2010 - 07:01

Dave -

But March/April is better than JuneJuly or Nov/Dec.

So, no worries.



antyeung Fri, 12/03/2010 - 07:22

Dave's right here. SWP 8.1.0 will be released later on in December and then CME 8.5/8.6 will be bundled in the next SWP afterwards.

gregatatt Tue, 02/01/2011 - 06:28

Anthony/Dave -

In Dec, the eta for 8.6.0. was Mar/Apr 2011.

Now, it appears 8.6.0 will be Apr/May 2011.

Is that true?

Can you share the reason(s) for the change?


John Platts Sun, 12/05/2010 - 10:55

Are there plans for a software pack ZIP file that contains all of the files needed for the UC520, UC540, and UC560 within a single ZIP file in the future? Some of the SBCS partners would like to be able to download a single ZIP file containing the files needed for the UC520, UC540, and UC560 platforms instead of having to download three separate ZIP files.

gregatatt Mon, 06/27/2011 - 09:10

8.2.0 is the next scheduled release...  A change from what had been posted.

To follow up John's question ... will those models be supported in 8.2.0?


Anna Tsukerman Mon, 06/27/2011 - 23:23

Hi Gregory,

8900/9900 phones require CME 8.5 or higher.

6945 requires CME 8.8.

Software pack 8.2.0 will include CME 8.1, so these phone support won't be included yet. We are considering to support the above mentioned endpoints in the software pack 8.6.0.

Thank you,


gregatatt Tue, 06/28/2011 - 09:20

Thank you for the reply.

However, CME 8.5 was originally part of the software release for July (that was going to be release in Mar/Apr).

Now it has been removed.

I've been 'storing' 9951 phones while I wait.

Is there unofficial support available before the release of 8.6.0, currently schedueld for December?


Anna Tsukerman Tue, 06/28/2011 - 14:47

Hi Gregory,

Unfortunately, no unofficial support  will be available until 8.6.0 is out.

Thank you,


Scott Pettit Mon, 07/04/2011 - 03:14

What is the reason for 8.6.0 being delayed again?  We're seriously unhappy about this, a number of sales have been on hold waiting for 9900 phone support as customers are specifically requesting them.

This just further downgrades the UC500 series, we've already had TAC replaced with Small Business Pro Support which is bad enough and the SR520 routers can't run IOS 15, which given they're a relatively new model is poor.

Why can't we at the least have an Early Adopter software pack with CME 8.6 support?

bill.roland Tue, 07/12/2011 - 20:37

I too am a bit disappointed in this. Seems like a long time for essentially a minor maintenance release.

Anna Tsukerman Thu, 07/14/2011 - 00:09

Scott, Bill,

During the initial integration and testing of CCA 3.1 with IOS  15.1(4)M1 (required for CME 8.6) , a serious IOS limitation was  discovered that prevented CCA from functioning properly. At that point,  CCA team had made a decision to integrate with IOS 15.1(2)T4.

Despite of the software pack changes, CCA 3.1 will be a  major release, offering many of the highly requested features mentioned  on this forum, such as capability to disable DHCP on UC500, cabability  to customize softkeys on the phone templates, capability to customize  backgrounds and ringtones for the IP Phones with a simple drag-and-drop,  support for bilingual voicemail, bilingual AA, bilingual system  prompts, increase in the number of supported single-level AAs to 5, and  many, many other features.

Thank you,


Scott Pettit Sun, 07/17/2011 - 16:07

Hi Anna,

The first thing we do is remove CCA and configure these systems properly by CLI as we would with any other CME installation.  Can we at the least get the IOS release, even if it's marked beta or similar and says CCA will not work with it?

As mentioned there are a number of sales on hold until 8.6 support is available as customers are insisting on having 9900 series phones so they can have video support at the desk.

These installations are for 5-10 users so it would be total overkill to put in 2900 series routers just to get 9900 series phone support.

Cisco builds high quality products and gives customers confidence they won't be left behind, please don't kill that off by forcing slow releases just so CCA can catch up.


RICK MANCINELLI Tue, 07/19/2011 - 15:15


Well said.  While I applaud Cisco for trying to engineer a GUI that actually works, I do not feel that those of us (and our representative clients) that are skilled with CLI configurations should be penalized.  The UC560 has the potential to be a great product, but it needs to stay current if it is to stay relevant in the marketplace.


ELIE IBRAHIM Fri, 07/15/2011 - 07:13

for the second time in a month i have my uc520 crashing and reloading, after some search i found that it is caused by the bug CSCth18611, in ios 15.1(2)T2, will the new release include a fix ?