SPA9xx Phone: How to Transfer Calls

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Jul 17, 2009 4:02 PM
Jul 17th, 2009

Q. How to Transfer Calls Using SPA9xx Phones?

A.

There are two ways to transfer calls from SPA9xx phones to another phone or extension,  attended call transfer, or blind call transfer.
Below are instructions:

Attended Call Transfer

An attended call transfer allows a user to transfer a call to a third party, after speaking to the third party.
Perform an attended call transfer as follows:

  1. During an active call, press the *xfer soft key to place the current call on hold.
  2. Press an idle Line key.
  3. Dial the transfer target number on the newly activated line.
  4. When the target is answered, speak to the target, and then press the *xfer soft key again to complete the transfer.

Blind Transfer

A blind call transfer allows a user to transfer a call to a third party, without speaking to the third party.
Perform a blind call transfer as follows:

1.       During an active call, press the *xfer soft key to place the current call on hold.

2.       Press an idle Line key.

3.       Dial the transfer target number on the newly activated line.

4.       While the target is ringing, press the *xfer soft key again to complete the transfer without speaking to the target.

Dealing with Multiple Calls

While one or more call appearances are on hold:

  1. Initiate a call on an idle Line key.
  2. While the call is either ringing or is connected, press the *xferLx line key.

If only one other call is on hold, the active call is connected to the call on hold. Otherwise, the user is prompted to select the Line key to transfer the call to.

*Note: Do not use the bxfer mechanism unless all lines are busy.

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Comments

3cxcisco08 Mon, 03/29/2010 - 06:30

I have some dough on this...

Xfer should be used for attendant transfer and bxfer for blind transfer.

Why: If you use xfer as bxfer the call to the new destination will be build at first from phone A to phone C while B is on hold now. Okey

With repressing trans you cancel the call A to C and refer B to C now. So if you pick up the call on the first ring you speak to A and not as planed B. Even worse: A hangs up the call so in the end you not speak to no one...

Why not to use bxfer?

The only why i can see is that B will not be placed in hold.

@Partick Born why is the advice like that?

The time passes from pressing trans until the call phone C rings again (with the refer now) takes ages and is open for such kind of issues as explained above. I have tested with Snom phones and dont find this waiting issue there. plz advice.

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