Introduction
This document discusses on an error which occurs when trying to configure Silent Monitoring/Recording in a UCCX environment and how to resolve this issue.
Core Issue
Unable to configure SIlent Monitoring/Recording and the following error meessage is received in the Cisco Desktop Administrator
"CDAUI1000 Error while trying to load the data.Ensure that the system path includes the location of the WebAdminLib.dll"
Resolution
In order to resolve this issue, you need to add the location of the WebAdminLib.dll (C:\Program Files\Cisco\ Desktop\bin) to the Path environment variable in the UCCX server. Perform these steps:
1. Go to Start > Settings > Control panel and double-click on System to launch the System utility.
2. On the Advanced tab, click Environment Variables.
3. From the list of system variables, select Path and click Edit.
4. In the Variable value field, locate the string C:\Program Files\Cisco\Desktop\bin; and, use cut&paste to move it to the beginning of the variable value string. This results in the DLL being accessed from the correct location.
5. Click OK and close the System utility.
6. Go to Start > Programs > Administrative Tools > Services and stop the the service Cisco Unified CCX Node Manager.
7. On the Unified CCX server, delete the teamadmin folder from these locations:
C:\Program Files\wfavvid\ tomcat_appadmin\webapps
C:\Program Files\wfavvid\ tomcat_appadmin\work\catalina\localhost
8. Go to Start > Programs > Administrative Tools > Services and restart the the service Cisco Unified CCX Node Manager., and wait for two minutes.
9. Access the Cisco Desktop Administrator and verify that you can navigate to the Services Configuration > Enterprise Data > Fields page.
Also refer
- Silent Monitoring/Recording Issues Using Cisco Agent Desktop Supervisor Desktop
- Configure and Deploy Silent Monitoring and Record in CRS
This document was generated from the following thread: Recording and Monitoring issue in UCCX
