How to backup CRS 5.0

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Jul 29, 2010 5:28 PM
Jul 29th, 2010

CRS 5.0 use a Backup and Restore application embedded within the application platform (Tools > Backup and Restore). There's no need to install the BARS software which was used in previous Cisco CRS versions.

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Before starting

* Make sure all CRS services are up and running to prevent a backup failure.
* The backup and restore needs to be run from the CRS server, not a client workstation.
* Backup includes system configurations and applications in the data repository; Scripts, Prompts, Grammars and Documents stored in the default repository folder; Historical data in the db_cra repository and also UCCX recording files stored in the default audio folder.

Specifying the Backup Storage Location

The backup storage location should look like this: \\<server name or IP address>\<required folder>

Type in the User Name and Password for the server specified in the above path.

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You can whether 'Backup Now' or configure the 'Backup Scheduler' (the scheduler is disabled by default)

* Make sure not to close or refresh the progress window after you initiate the backup operation.

When finished, the progress bar reaches 100% with a 'Backup has completed succesfully' message.

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You'll find a .tar file in the backup storage location like this: Backupmm-dd-yy#hh-mm.tar

If the backup fails, you'll probably need to collect the CRS engine logs (MCVD) in C:\Program Files\wfavvid\log\MCVD\ and contact Cisco TAC.


For additional information check Chapter 15 (Backing-up and Restoring Data) from CRS Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf

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Posted July 29, 2010 at 5:28 PM
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