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Sep 20th, 2010

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Cisco Support for Small Business
Cisco wants to ensure that your small business products run optimally at all times.  Here are the available support and service options for your area—whether it is support, repairs, or replacements.

Cisco Small Business Support Community

Start here. You can find many solutions on the Small Business Support Community, which provides a place for you to collaborate with other Cisco customers and partners.

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Warranty

All Cisco® Small Business products are covered for a minimum of 1 year.  Refer to the Cisco Warranty Finder for details about your products.

Cisco Small Business Series

Standard warranty coverage:

• Return to Factory Hardware Replacement

• Firmware and software updates for bug fixes

• One-year phone or online chat technical support during business hours

Customers may return defective product to their point of purchase or contact the Cisco Small Business Support Center by phone or online chat.  For returns using the Small Business Support Center, Cisco will ship a replacement part after receiving the defective product at Cisco’s regional depot.

Cisco Small Business ESW 500 Series Switches

Five-year warranty coverage:

• Next Business Day Advanced Hardware Replacement

• Firmware and software updates for bug fixes

• Ninety-day phone technical support and 1-year online chat technical support during business hours

Cisco Small Business 300 and 500 Series Switches

Enhanced limited lifetime warranty coverage:

• Next Business Day Advanced Hardware Replacement

• Firmware and software updates for bug fixes

• One-year phone or online chat technical support during business hours

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Service

Smart Net Total Care Service provides affordable device-level coverage to help you reduce downtime.

Cisco Smart Net Total Care Service

• Cisco Technical Assistance Center (TAC) support

• Advance hardware replacement options

• Operating System (OS) software updates

• Access to online resources

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