Cisco Smart CallConnector Suite

[Alberto Montilla]

The Cisco® Smart CallConnector Suite of collaboration applications helps small businesses reach people faster and improve productivity by providing quick, easy access to unified communications from a desktop PC and integration with Cisco IP phones. The solution is ideal for small businesses with up to 100 phones per location (max. 250 users) that want to streamline the communications experience for Cisco Smart Business Communications System (SBCS) users. Smart CallConnector suite of applications can be used with any of the UC500 models, i.e. UC 520, UC 540 and UC 560.

The Cisco Smart CallConnector Suite delivers productivity improvements for main answering positions and employee desktops with click-to-dial and click-to-send from presence-enabled directories, as well as integration with Microsoft Outlook and Internet Explorer. Easy to sell and install, the Cisco Smart CallConnector Suite gives partners an opportunity to expand their applications business.

The Smart CallConnector Suite includes:

• Smart CallConnector Operator, a console displaying incoming call queues, searchable directories, and telephone status
• New! Smart CallConnector Toolbar , free-of-charge application for basic click-to-dial and screen pops call notification
  
• New! Smart CallConnector Server and Advanced Client for presence, visual voicemail, call control, instant messaging with federation, and Outlook integration
  

Click on the links above to find information about documentation, software download, application notes and more, for each of the Cisco Smart CallConnector collaboration applications.

General Resources

Cisco Smart CallConnector landing page at cisco.com: http://www.cisco.com/go/smartcallconnector

At-a-glance document (partners only), including Smart CallConnector suite feature comparison.

Smart CallConnector Ordering Information, includes SKU names as well as trial/evaluation and NFR partner licenses

Additional partner resources, available here (requires login to cisco.com).

[esanvalero]

Can this software be used with CCME in an ISR deployment?

[jwaskewics]

Alberto,

Do either you or Ron Lewis have a doc that compares the SCC Advanced Client and the SCC Operator console?  I have a potential customer that thinks they need 10 operator consoles, and I'd like to compare the apps to differentiate features.

I also am aware that the Adv Cli and the Oper Console cannot be installed on the same PC, is that "in part" because you would not need to do this as the Oper Console has a superset of features compared to the Adv Cli?

Thank you in advance.

John

[Alberto Montilla]

Hi John;

These are two different products. On cisco.com (login) you will find the at a glance document for Smart CallConnector. It explains all products. In a nutshell, Operator Console is for receptionist positions only, whereas the Advanced Client is for individual employees (click to dial, IM, etc).

Regards
Alberto

[SteveOrfanos]

Hi All,

I have already asked this question however I will make another attempt.

We have a potential customer who is operating in a Citrix environment and would like to include the Smart Call Connector Suite to the UC500 proposal.

This environment is currently not supported however I would like to know if it is on the roadmap as this limitation is possibly a deal breaker.

Many Thanks

Steve

[coreitllc]

I received an email from Cisco yesterday that the Smart CallConnector software has been updated. When will the new release be posted on the file exchange?

Thanks,

Ryan

[David Hornstein]

Alberto,  I worked with Shahryar to get the NFR document updated. 

https://supportforums.cisco.com/docs/DOC-10431

regards Dave

[SteveOrfanos]

I have noticed that the 8941series phone is not support on SCC, is this on the roadmap.

Regards,

Steve

[Alberto Montilla]

Hi Steve;

Unfortunately no. SCC has limitations to work with SIP phones. 8941 is planned for next release (already available on a release candidate), but without SCC support.

Regards;
Alberto

[SteveOrfanos]

Hi Alberto,

Can you please share timeline for next release.

Regards,

Steve

[chris@routerguy.com]

BEWARE - The upgrade for the client on the "File Exchange" site labeled "Upgrade_Cisco_SCC_Advanced_2.0_to_2.1.012_OL_x32.exe" is not an upgrade to 2.1 - it downgrades to 2.0.9

[shtalukd]

Hi Steve:

The Release 2.2 has been posted to CCO.

Thanks

Shahryar