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Sep 29, 2010 10:14 AM
Sep 29th, 2010

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Cisco Support for Small Business
Cisco wants to ensure that your small business products run optimally at all times.  Here are the available support and service options for your area—whether it is support, repairs, or replacements.

Cisco Small Business Support Community

Start here. You can find many solutions on the Small Business Support Community, which provides a place for you to collaborate with other Cisco customers and partners.

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Warranty

All Cisco® Small Business products are covered for a minimum of 1 year.  Refer to the Cisco Warranty Finder for details about your products.

Cisco Small Business Series

Standard warranty coverage:

• Return to Factory Hardware Replacement

• Firmware and software updates for bug fixes

• One-year phone or online chat technical support during business hours

Customers may return defective product to their point of purchase or contact the Cisco Small Business Support Center by phone or online chat.  For returns using the Small Business Support Center, Cisco will ship a replacement part after receiving the defective product at Cisco’s regional depot.

Cisco Small Business ESW 500 Series Switches

Five-year warranty coverage:

• Next Business Day Advanced Hardware Replacement

• Firmware and software updates for bug fixes

• Ninety-day phone technical support and 1-year online chat technical support during business hours

Cisco Small Business 300 and 500 Series Switches

Enhanced limited lifetime warranty coverage:

• Next Business Day Advanced Hardware Replacement

• Firmware and software updates for bug fixes

• One-year phone or online chat technical support during business hours

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Service

The Cisco Small Business Support Service provides 3-year peace-of-mind coverage at a price you can afford.

Cisco Small Business Support Service

Three-year peace-of-mind support:

• Next Business Day Hardware Replacement

• Software updates and upgrades

• Phone or online chat technical support during business hours

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Partner

Cisco Small Business provides additional services for Cisco partners and resellers to help support their customers.

Cisco Small Business Partner Design Support

For Cisco partners only, Partner Design Support is available.  Partners may find further information in the Partner Zone in the Small Business Support Community.

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