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Next-Business-Day Hardware Advance Replacement - 300 and 500 Series Managed Switches

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Thu, 05/24/2012 - 14:43
Oct 18th, 2010
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Where next business day delivery is  available, an advance replacement will ship to arrive the next business  day provided that Cisco's determination of Hardware failure has been  made before 3:00 p.m. Depot Time. If Customer makes a request after 3:00  p.m. Depot Time, Cisco will ship the advance replacement the next  Business Day.


Next business day hardware advance  replacement is available in the following  countries:


North America
EuropeAsia-Pacific
• United States• European Economic Area Member States*
•  Australia
• Canada•  Switzerland• New Zealand


*Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, United Kingdom



Where next business day delivery is  available, Cisco will use commercially reasonable efforts to ship a  replacement for next business day delivery provided Cisco's  determination of the hardware failure has been made before 3:00 p.m.  Depot Time. If  a request is made after 3:00 p.m. Depot Time, Cisco will  ship the advance replacement on the next business day.

* Note -  In the above countries, there may be locations where next business day  delivery is not available, for those locations Cisco will use  commercially reasonable efforts to ship a replacement that day provided  Cisco's determination of the hardware failure has been made before 3:00  p.m. Depot Time. If a request is made after 3:00 p.m. Depot Time, Cisco  will ship the advance replacement on the next business day.

Where  next business day delivery is not available, Cisco will use  commercially reasonable efforts to ship a replacement part within ten  (10) working days after Cisco's determination of the hardware failure  has been made.

Also note:

  • Destination  country importation, compliance with US export controls and customs  processes may condition actual delivery times. Shipments will be DDU  (Delivered Duty Unpaid, Incoterms 2000), except for shipment to and from  the European Union will be shipped DDP (Delivered Duty Paid, Incoterms  2000), using Cisco's preferred carrier, freight prepaid by Cisco,  excluding import duties, taxes and fees, where applicable. Cisco  reserves the right to refund the purchase price as its exclusive  warranty remedy.
  • Depot Time means Central European Time  for Services provided in Europe-Middle-East and Africa, Australia's  Eastern Standard Time for Services provided in Australia, Japan’s  Standard Time for Services provided in Japan, and Pacific Standard Time  for Services provided in all other locations.

How to Receive a  Hardware Replacement

To receive a warranty  hardware replacement, please contact the party from whom you purchased  the product. You will need the 11 character product serial number which  is located on the back panel label of the 300 series managed switch.

sg300-2.jpg

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