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Cisco Unified IP Phone 7975 goes dead during CTS endpoint or MIDlet upgrade [Version 1.6 –or- 1.7].

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Tue, 10/19/2010 - 06:48
Oct 19th, 2010
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/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

Open Caveats October 2010.


CSCtg17626   Cisco Unified IP Phone 7975G died during a telepresence session and IP phone load upgrade


CSCtg63665    Out of space when Midlets tries to load on 7975 phone



To-be-fixed in version 9.0(3) 




Workaround :  Resetting the Cisco Unified IP Phone 7975 Factory Image


http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_6/release/Notes/cts_1_6_release_notes.html#wp86826



When upgrading . Check also the compatibility matrix for the  CTS and IP phone image.


http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_7/compatibility/cts_compatibility_master.html



For this CDETS :


CSCti15346     MIDlet version does not verify on the phone after upgrade.


Conditions   On some phones the MIDlet version does not verify properly. A reboot works on most phones to fix the problem but not on all phones.



Workaround   If a reboot does not work, do the following from the phone:



/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

1. Push the Settings button.


2. Select #7 (Applications).


3. Select the MIDlet.


4. Touch the Delete Data softkey.


The new MIDlet verifies properly.




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