Screen displays "That key is not active here"


May 13, 2012 10:29 PM
Oct 27th, 2010
Table of Contents 

Core issue

On pressing Setting button, the screen display "That key is not active here"  in IP phone 7941G


In order to troubleshoot this issue follow the below mentioned steps:-

  1. Open CallManager Administration page.

  2. Go to Device -> Phone and select the affected phone.

  3. Go to Phone Configuration Page and  find Settings Access under Product Specific Configuration Layout.

  4. Set it as "Enabled".

  5. Reset phone.

Overall Rating: 5 (3 ratings)
nhaf30018530 Thu, 05/10/2012 - 08:24

I try this in my 7960, Im using IPMA.

When a phone A try to calls a Manager phone, the assistant can not answer the call, and when a phone A calls the assistant the manager can not intercept the call.

Do you know what can be missing???

shalushar Sun, 05/13/2012 - 22:29

Most likely this could be CSS/partition misconfiguration problem.



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This Document

Posted October 27, 2010 at 10:09 PM
Updated February 11, 2011 at 5:07 AM
Comments:2 Overall Rating:5
Views:9040 Contributors:2

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