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Patrick Born
Cisco Employee
Cisco Employee

Be aware that Broadsoft implements Feature Access Codes that allow users to press the star (*) and or pound (#) key and a numeric code to activate a feature. In addition, the SPA3xx and SPA5xxG IP phones allow users to press the star (*) key and a numeric code to activate a feature. These codes are defined in the Vertical Service Activation Code section on the phones.

You can use a mix of Broadsoft FACs and Vertical Service Activation Codes as long as you change or blank out the code on the device that you do not want to use. For example if you want to use Broadsoft's *98 FAC for Call Pickup, you must remove the *98 Blind_Transfer_Code on the phone's Vertical Service Activation Code list as follows:

Change from:   <Blind_Transfer_Code ua="na">*98</Blind_Transfer_Code

Change to:   <Blind_Transfer_Code ua="na"></Blind_Transfer_Code

Refer to the Busy Lamp Field Application Note for additional examples.

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