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TROUBLESHOOTING SNIPPET: SETUP & RETRIEVE SYSLOG REPORT FOR A DMS APPLIANCE

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Tue, 11/23/2010 - 15:06
Nov 23rd, 2010
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TROUBLESHOOTING SNIPPET: SETUP & RETRIEVE SYSLOG REPORT FOR A DMS APPLIANCE
===========================================================================

When troubleshooting a DMS appliance (DMM or SnS), the problem may
not be easily apparent to the Support Engineer and may require 
you to enable additional log levels for debugging and then retrieve
the syslogs after the problem reoccurs or can be reproduced.
The default LOG_LEVEL is ERROR.  The following instructions show 
you how to change the LOG_LEVEL to DEBUG.

* Changing the LOG_LEVEL should be performed on a scheduled maintenance
  window so that there is no user impact while making this change.

* SSH to the DMS Appliance (DMM or SnS) to access the AAI 

* Get a copy of the EXISTING SYSLOG Report.  Save this SYSLOG Report
  for a reference and history of the issues that were logged.

  Select APPLIANCE_CONTROL
         --> LOGGING_OPTIONS 
             --> GET_SYSLOG
                 --> Select Method of Retrieval

* After successfully retrieve the current SYSLOG report, Clear
  the logs to start a new baseline for the problem.

  Select APPLIANCE_CONTROL
         --> LOGGING_OPTIONS 
             --> CLEAN_LOGS
                 --> CLEAN_TOMCAT_LOGS

* After successfully clearing the logs, change the LOG_LEVEL to 
  DEBUG.

  Select APPLIANCE_CONTROL
         --> LOGGING_OPTIONS 
             --> CHANGE_LOG_LEVEL
                 --> DEBUG

  After Tomcat Restarts on the LOG_LEVEL will be DEBUG and additional
  DEBUG messages will be added to the different LOG files.

* At this time, You can reproduce the problem if possible otherwise you
  will need to wait for the problem to reoccur.

* After the problem has been reproduced or reoccurred, you will need to
  retrieve the SYSLOG Report from the DMS appliance (DMM or SnS).

* SSH to the DMS Appliance (DMM or SnS) to access the AAI 

* Get a copy of the CURRENT SYSLOG Report.  Save this SYSLOG Report
  for review by your support team or the Cisco TAC.

  Select APPLIANCE_CONTROL
         --> LOGGING_OPTIONS 
             --> GET_SYSLOG
                 --> Select Method of Retrieval

* Search the appropriate LOG files for ERRORS or EXCEPTIONS in the timeframe
  of when the problem occurred.




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