I purchased the ProtectLink Gtw Service in 2010 that expired on 12/31/2010. I decided that I didn't need the e-mail protection part and just wanted the web site filtering so I purchased a 3-yr. ProtectLink Web license. I have registered and activated the web license on the Trend Micro site. When I look at the registered products at trend micro I see ProtectLink Gateway (expired) and then ProtectLink URL Filtering (active to 2014). The RSV4000, however, does not show the new active licensed service: it only shows the expired license service. I've posted to the Trend Micro support site and they pointed me back to Cisco.
I have a release 1 version of the router and have updated the firmware to the latest release for the hardware. How can I tell the router to flush the old and get the new activated license?
I'm stuck here. Any help from the community would be greatly appreciated.