iPad App for Cisco Support Community : Now Available

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May 17, 2011 1:11 AM
May 17th, 2011

Click to Download the iPad App from iTunesEngage, collaborate and co-create using your iPad

iPad users - you asked, and we listened! We are very excited to announce the RELEASE of an iPad application designed to enable you to connect and interact with Cisco Support Community, your one-stop technical support destination. The app will be available in English for download in ALL countries with an iTunes Store.

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Download Today ::

http://itunes.apple.com/us/app/cisco-technical-support/id398104252

Click on "Receive email notifications" on the Actions menu to the right of this document to be notified via email for updates and new release information.

The Cisco Technical Support iPad app provides access to Cisco Support Community's rich technical support discussions. It enables you to access forum discussions, RSS feeds, videos, and our community's "leaderboards" via a user friendly mobile app interface. Through this app, you will be able to collaborate with other community members whereever you are!


The app will allow you to:

  • Access Cisco technical support discussion threads
  • Track discussions that you have started
  • Email discussion threads to anyone
  • View leaderboards of the top contributors
  • Stay up-to-date with the latest support news via RSS feeds
  • Access Cisco technical support videos
  • Create shortcuts to communities, discussions, and RSS feeds for quick access

Helping you stay connected with Cisco Support Community, anytime, anywhere!


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(User Guide available for Download in attached files below)

iPhone App for the Cisco Support Community :: UPDATED v1.4 ready for download

Average Rating: 5 (2 ratings)

Comments

Lisa Latour Thu, 05/26/2011 - 15:34 (reply to Leo Laohoo)

Leo, you are on the ball as usual!

We will be placing announcements around the site soon. We have prepared this document as the link from the newsletter that was just published today!

Antonio Knox Thu, 06/16/2011 - 09:14

First the iPhone, now the iPad?!?!?  My Motorola Xoom and EVO 4G is waiting to get some love.  I'm an Android guy, so all this iTalk has me jealous.

Lisa Latour Thu, 06/16/2011 - 10:29

Hi Gary, Antonio and Brian - It's frustrating, I know...  I can tell you that we are currently working on an Android Version - so please just hold tight!

Thanks!

Antonio Knox Fri, 06/17/2011 - 06:17

Thanks for the update, Lisa.  I'd like to contribute more to the community when I'm on the go, and being able to work with my Xoom or EVO would be an ENORMOUS help in that.  I'll be looking forward to the release.

newtwork1 Wed, 06/22/2011 - 05:20

Can't wait, but I would love to see something like this for TechWiseTV. Newt

tahequivoice Mon, 06/27/2011 - 07:24

Android App please. I have an iPad, but it does not fit in my pocket as nicely as my Droid X does.

jam7rask Mon, 06/27/2011 - 16:09

I wate to know about this asap. What about ipod touch? Anything for that as well? If not I will be looking for this as soon as it comes out

Kent Wong Tue, 06/28/2011 - 10:22

Hi Jaimie,

There is already an app available for hte iPod Touch & iPhone.  Just search for Cisco tech support on the App store. 

Thanks,

Kent Wong

Cisco Technical Services

Mobility Product Manager

Kent Wong Tue, 07/05/2011 - 15:52 (reply to Zubair.Sayed_2)

Hi Zubair,

There are no plans at the moment but I would never say never

Thanks,

Kent Wong

Cisco Technical Services

Mobility Product Manager

Kent Wong Tue, 07/05/2011 - 13:49

Hi All,

The Cisco Technical Support iPad app is now available!  Let us know what you think.

Thanks,

Kent Wong

Cisco Technical Services

Mobility Product Manager

Kent Wong Tue, 07/05/2011 - 15:51 (reply to chsmith3)

Hi Chris,

I appreciate the input.  We are working on fixing the IronPort community so that it will display properly on the mobile app.

Thanks,

Kent Wong

Cisco Technical Services

Mobility Product Manager

anstclai Wed, 07/06/2011 - 02:29

Hi Kent,

Great work with the IPad app - looks great! -> and also for getting Cisco 'on-board' with the 'Apps revolution'.

Is there plans in the future to integrate SR handling and engagement with Cisco TAC into the App? Creation, updates and monitoring of service requests. This would add some serious customer value to the application. Anywhere, anytime access to the SR on the convenience of a smartphone. True 24/7 mobile support.

Feel free to get in touch and I can send you a proposal.

Regards,

Andrew St.Clair

CSE - wireless technology

Cisco Technical Services - Australia.

a.hackenberg Wed, 07/06/2011 - 12:54

Any chance that you support an OS where Cisco also creates devices for, like - let's say ANDROID?

I love that i hype in the US.

CCCcisco_2 Sat, 07/09/2011 - 06:26

New version is good, but please fix the links!

Also, took me 10 minutes to find this section. Please fix the App Support link on iTunes, which currently dumps you on general Cisco support page.

Thanks for a great App.

-Keith

Kent Wong Sun, 07/10/2011 - 23:42 (reply to CCCcisco_2)

Hi CCC IT,

Thanks for the feedback.  Seems like we need to refine the help; we thought the help link in iTunes pointing to the CSC help with FAQs would be useful for our users. 

We've also built in App help by clicking on the question mark icon on the top bar on the iPad.  For additional help a mailto link can also be found within the help section addressed to communitysupport@external.cisco.com.  I hope this helps <-- pardon the pun.

Thanks,

Kent Wong

Cisco Technical Services

Mobility Product Manager

tyoritak Sat, 07/09/2011 - 10:09

Hi,

Thank you for the feedback!

Can you let us know which links (on iPad, I presume?) you're referring to that are not working?

Tom Yoritaka, Director, Cisco Support Community

Kenjie-San Fri, 07/22/2011 - 01:02

I like the cisco support community, great place to share experiences and to get help.

Great to have an appp for this *there is an app for everything*

pratgupt Thu, 08/04/2011 - 10:02 (reply to jelandry)

Jeremy,

Thanks for the feedback. Android is on our roadmap for mobility later this year.  Please stay tuned!

arobel Wed, 08/03/2011 - 11:55

+1 for the iPad App.  This is iWonderfully conceived and implemented.

Thanks for the effort!

pratgupt Thu, 08/04/2011 - 10:03 (reply to arobel)

Robert,

You're very welcome! Thank you for the great compliment about our iPad app.

trerober Thu, 11/17/2011 - 10:53

Just dropping by to commend you guys on a great iPad app!  It's even better than the iPhone version as far as browsing is concerned.

Keep up the great work guys!

Thanks,

Trevor

krhashbarger Thu, 01/05/2012 - 11:05

I see that new versions of the Apple App is coming out, but where is teh ANDROID APP?????

StuartPLiving_2 Thu, 01/26/2012 - 13:43

Great app...but i can't login on the ipad2. I get a "Server Error" - "The last action was not completed successfully" a few seconds after entering my user/pass.

Any ideas why this is?

Thanks,

Stuart

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