on 06-09-2009 03:03 AM
Create and schedule a routing script on AW by using the script editor software.
Following picture shows a sample routing script.
The logic that is followed for creating this script is as under
Upgrading CUICM System
After or before the configuration is done, you may upgrade the ICM and CTIO Server software with the new versions.
Following screen shot shows another example of UCCE Routing Script. Following script is simpler than the previous one.
Media Server should be added in the CVP Call Server
VXML Gateway debugs ("debug voice applicaton vxml") will show you the call coming in from CVP
CVE-DEMO-VXML-CUBE#//828/F84D03000000/VXML:/vxml_formitem_select:
Status=VXML_STATUS_OK,
Mar 21 20:52:29.161: //828/F84D03000000/VXML:/vxml_formitem_select:
AsyncStatus=VXML_STATUS_OK
Mar 21 20:52:29.161: vxml_object_proc:
Mar 21 20:52:29.161: //828/F84D03000000/VXML:/vxml_item_attrs_proc:
name=dummyobj
Mar 21 20:52:29.161: vxml_param_proc: name=return expr=true valuetype=123
Mar 21 20:52:29.161: vxml_param_proc: name=app-uri expr='builtin://dummyobj' valuetype=123
Mar 21 20:52:29.161: //828/F84D03000000/VXML:/vxml_prompt_proc:
<prompt>: typeaheadflush=0 alternative=0
Mar 21 20:52:29.161: //828/F84D03000000/VXML:/vxml_audio_proc:
<audio>:
URI(abs):http://172.19.239.75/en-us/app/holdmusic.wav
scheme=http
host=172.19.239.75
path=/en-us/app/holdmusic.wav caching=fast fetchhint=invalid fetchtimeout=4 maxage=-1 maxstale=-1
Mar 21 20:52:29.161: //828/F84D03000000/VXML:/vxml_vapp_media_play:
bargein=1 timeout=0 typeaheadflush=0 vcr=0 rate=0 alternative=0 hotword=0 maxtime=0
Mar 21 20:52:29.161: //828/F84D03000000/VXML:/vxml_vapp_media_play:
str=http://172.19.239.75/en-us/app/holdmusic.wav cachable=1 timeout4 maxage=-1 maxstale=-1 codec=-1
Mar 21 20:52:29.161: //828//AFW_:/vapp_media_play:
Mar 21 20:52:29.161: //828//AFW_:/vapp_media_play: prompt=http://172.19.239.75/en-us/app/holdmusic.wav:
Mar 21 20:52:29.161: //828/F84D03000000/VXML:/vxml_formitem_select:
loop cnt=0,
Mar 21 20:52:29.161: //828/F84D03000000/VXML:/vxml_load_immediate_done:
sidp->status=104000000
Mar 21 20:52:29.161: //828//AFW_:/vapp_checksessionstate:
Mar 21 20:52:29.161: //828//AFW_:/vapp_checkifdone: Object: 1, Leg: 1
Mar 21 20:52:29.369: //828//AFW_:/vapp_driver: evtID: 181 vapp record state: 0
Mar 21 20:52:29.369: //828//AFW_:/vapp_play_done: evID=181 reason=12, protocol=2, status_code=404, dur=0, rate=0
Mar 21 20:52:29.369: //828/F84D03000000/VXML:/vxml_media_done:
status 2 async_status 104000000 duration=0 rate=0
Mar 21 20:52:29.369: //828/F84D03000000/VXML:/vxml_save_lastprompt_info:
Hi Syed. About this routing script, what if you remove the SELECT LAA and SKILL GROUP nodes, and go directly to QUEUE TO SKILL GROUP? Does this suggested flow have any unexpected behavior or inconvenient?
Best regards!
Hello,
I have the same question of gerardoderosas...
Regards.
Hello,
You cann't do, bcoz LAA is decision making Node for selecting agents based on certain algorithms which you implement like LAA, eventually in your business your customer's calls should be served by some available agents not queuing calls all the time of the day ,so SKILL GROUP Node is required.
Thanks !!
Shridhar Reddy
Hi Experts,
Can any one can explain and give details of PD Microapp.i have collected digits "9856" from the customer and I want to play these digits back to caller through PD Microapp.
i am able to play the captured single digit through GD microapp and storing it in Peripheral variable 1 and for playback i am using PM, -1 microapp. but i want to play 9,8,5,6 in single line. please help me for the same.
Best Regards,
Deepak Kumar
Hi,
in the above script we are collecting 4 digits from caller and for playback these 4 digits back to caller we are using PD Microapp.can anyone show me the format to create the network VRU script to play these 4 digits back to caller as mentioned in above script. one captured digit i am able to play through PM,-1 but for 4 digit i am not able to get the logic for playback.
Br,
Deepak
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