WVC210 Surveillance Camera Gmail Issues

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Jul 13, 2011 11:43 AM
Jul 13th, 2011

Cisco Small Business Engineering has released  beta firmware (v 1.1.1.16) that resolves identified issues with Gmail. Please note this firmware is beta release and is only available when you open a support case with the Small Business Support Center. This firmware is not available from Cisco Download Center.

This beta firmware provides the ability for the WVC210 camera to:

  • Add Gmail functionality that was available on the 1.0.0 (initial shipment) firmware
  • No other added or reduced functionalities to the existing firmware
  • No other bug fixes to the existing firmware

To request the beta firmware:

  1. Contact the Small Business Support Center. You’ll find international phone numbers here: www.cisco.com/go/sbsc
  2. Tell the support engineer that you are requesting WVC210 beta firmware v.1.1.1.16 to provide Gmail support. The engineer will open and escalate a case in your behalf.
  3. The support engineer will email the new firmware to you either immediately or within 24 hours. Please note you will be required to accept a Beta Trial Firmware Agreement.

Thank you for choosing Cisco Small Business.

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Comments

absolutchele Mon, 10/03/2011 - 18:56

Is this firmware available to the public yet? I have tried both firmware packages I found so far on this forum and neither have allowed me to use the email feature.

WVC210_FW_1.1.1.15.bin & WVC210_FW_V1_1_0_12.bin

Is anyone using an email service without SSL? If so what one?

emoyers Mon, 04/09/2012 - 14:29 (reply to emoyers)

For this issue, when calling into the Small Business Support Center please be ready to provide the following information to expedite your escalation:

Cisco User ID, if you do not have one you can go to Cisco.com and create one for free.

Hardware Info (with proper SKU ID):

Current Firmware version:

Was the camera reset to factory default after last firmware upgrade:

No of Cameras having the problem:

Have the units been replaced before?:

Are you using the AVMS software being used?:

Thanks

Eric Moyers

Cisco Network Support Engineer

SBSC Wireless and Surveillance SME

CCNA, CCNA-Wireless

1-866-606-1866

blackdog100 Wed, 10/10/2012 - 18:00

eric ,

does this still hold true to get access to firmware v.1.1.1.16 for wvc210 ?  why cant they just post it as a beta or point us to where it is hosted?

emoyers Thu, 10/11/2012 - 06:45 (reply to blackdog100)

Yes sir this is still true. I do not know the specifics, but my guess is that because this version is just a one-off to bring back the ability to work with G-mail. For the few people that were using that functionality.

Since it is not the normal firmware, the group that manages this firmware requires an agreement form to be signed.

Thanks

Eric Moyers

shawnrask Mon, 11/18/2013 - 12:16

I am also looking for this firmware. How do i get it? i tried calling but they will not help me since it is out of warranty.

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Posted July 13, 2011 at 11:43 AM
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